Student Services Support Officer

6 days ago

Sydney, New South Wales, Australia Up Education Full time

**About UP Education**

UP Education, the largest private provider of education in New Zealand, is looking to expand its footprint into Australia with a powerful new EdTech platform and an incredible team from some of the best education and tech companies in the world. Our new partnership with Swinburne University of Technology gives our student the trust and backing of one of the most prestigious and well-known education brands in Australia.

Our office, located in Surry Hills, offers an amazing, flexible culture with a performance-driven team comprised of some the best and brightest minds in education.

Get in on the ground floor with this incredible opportunity to take your career to the next level, with the fastest growing education company in Australia

**About the Role**:
In this role, you will be passionate about driving learning satisfaction and outcomes through provision of first-class support. You will be given all the tools and training to ensure that you will thrive in the role, including an amazing onboarding process to get you up-to-speed with our course offerings, the current state of the education industry, and core functions on how to best support our students.

We are a growing support team who need highly motivated individuals to join us as Student Support Officers.

**Key Accountabilities include**:

- Providing professional and timely responses to student queries including:

- Administrative enquiries
- Course variation including cancellation, transfer, and extension requests.
- Student progression
- RPL enquiries
- LMS navigation
- Assessment enquiries
- Reasonable adjustment requests
- Payment Services enquiries
- Work placement support
- Scheduling support
- Maintain accurate student records.
- Implementing specific support strategies including re-engagement of learners identified through support plans.
- Providing an in-platform presences to ensure responsive feedback, troubleshooting & proactive resolution to student enquiries.
- Collaborating with student experience and education teams to identify needed improvements to FAQs, content, and assessments.
- Participating with other stakeholders across SOE to improve the student experience.
- Provide other administrative support as required.

**Why Work with Us?**
- The ability to get in on the ground floor of a company primed for massive growth.
- Training and career growth opportunities
- The chance to learn from amazing people in education, marketing, operations, sales, support, and product from some of the best tech and education companies in Australia and globally.
- A fun culture and office environment in the heart of Surry Hills

**What you need to have**:

- Outstanding communication skills
- Excellent support record, working within a high-volume enquiry driven environment.
- Adaptable & consultative style in dealing with a wide range of clients.
- Thrives working in a high-performing, team focused environment.
- Experience in education and training, or a fast-paced direct-to-customer outbound environment (Desirable)

**_ To Apply:_

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