EGM Customer Service
20 hours ago
EGM Customer Service
Job No: 677779
Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD
Permanent Full Time
Call Centre, Contact Centre
EGM equivalent
As EGM Customer Service, you'll lead the strategic direction and delivery of customer service across Consumer Insurance.
Customer service plays a critical role in connecting our customers with brands and products which create value for them and help to resolve their more complex enquiries through our assisted channels. We support customers through inbound and outbound calls, email, chat, events, as well as multiple social media & online platforms.
Reporting to the CEO, you'll drive customer acquisition, retention, and satisfaction while embedding a high-performance, customer-obsessed culture.
What You'll Do
- Lead the strategic positioning of Customer Service aligned to Suncorp's broader strategy including our digital transformation
- Drive cultural and behavioural shifts to support transformation agenda
- Drive profitable growth through customer acquisition, retention, and service excellence
- Oversee customer contact systems to improve satisfaction, retention, and advocacy
- Embed a culture of customer, innovation, high performance across service teams
- Represent Suncorp with regulators, shareholders, and external stakeholders
- Provide strategic advice to the Board and Executive Management on customer service matters
What You'll Bring
- Proven strategic leadership in financial services, with 15+ years' experience
- Deep understanding of regulatory environments and APRA fit and proper requirements
- Expertise in business operations, customer strategy, distribution, and service delivery
- Strong financial acumen and ability to optimise performance within risk appetite
- Transformational & Inclusive leadership
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Advertised: 30 Oct 2025 AUS Eastern Daylight Time
Applications close: 13 Nov 2025 AUS Eastern Daylight Time
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