Platform Lead

Job No: 677746

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 6

• Lead platform delivery across strategic technology initiatives
• Hybrid working with flexibility and wellbeing support
• Career growth through leadership and cross-functional collaboration

Lead the delivery of innovative platform solutions that shape Suncorp's technology transformation. Drive outcomes, empower teams, and grow your leadership impact.

About The Role

As Platform Lead, you'll coordinate delivery across squads and platforms, ensuring outcomes align with strategic goals. You'll manage planning, prioritisation, and stakeholder engagement, while fostering a high-performing, inclusive team culture.

About the Sierra Platform

Sierra is an AI-powered customer service platform enabling natural voice interactions through Speech-to-Text (STT) and Text-to-Speech (TTS). It integrates with Genesys Cloud and existing bots to identify callers, understand intent and handle requests end-to-end using APIs and large language models (LLMs). By automating routine interactions, Sierra reduces wait times, boosts self-service and ensures seamless handover to human agents when needed.

What You'll Do

• Maintain and manage platform roadmaps, quarterly planning, and delivery pipelines
• Coordinate squad-level plans into a unified platform delivery strategy
• Partner with Product Owners to refine backlogs into actionable missions and objectives
• Monitor risks, dependencies, and delivery progress, escalating where needed
• Support change initiatives and user engagement across the platform
• Communicate and embody Momentum mindsets to drive continuous improvement

What You'll Bring

• 5+ years platform management experience across diverse domains
• Strong project management skills across PMBOK, Agile, and other frameworks
• Proven ability to build trust and influence senior stakeholders
• Experience managing delivery plans, risks, and interdependencies
• Excellent communication and facilitation skills to drive strategic outcomes
• Membership in professional bodies (e.g., AIPM, AHRI) and relevant qualifications (desired)

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 05 Nov 2025 AUS Eastern Daylight Time

Applications close: 14 Nov 2025 AUS Eastern Daylight Time

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