Technical Lead

Job No: 677747

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 5

• Lead strategic platform delivery across cloud technologies
• Hybrid working with flexible leave and wellbeing support
• Career development through mentoring and technical leadership

Drive innovation and impact as a Tech Lead, shaping platform architecture and mentoring engineers to deliver scalable, secure solutions across Suncorp's technology ecosystem.

About The Role

As a Tech Lead, you'll guide the technical vision for complex programs and platforms, working across teams to deliver resilient, scalable solutions. You'll support platform engineers, drive continuous improvement, and contribute to Suncorp's strategic transformation.

About the Sierra Platform
Sierra is an AI-powered customer service platform enabling natural voice interactions through Speech-to-Text (STT) and Text-to-Speech (TTS). It integrates with Genesys Cloud and existing bots to identify callers, understand intent and handle requests end-to-end using APIs and large language models (LLMs). By automating routine interactions, Sierra reduces wait times, boosts self-service and ensures seamless handover to human agents when needed.

What You'll Do

• Lead the design and delivery of platform solutions aligned to long-term architectural vision
• Collaborate across teams to ensure roadmap items are delivered on time and blockers are resolved early
• Mentor engineers, sharing knowledge and driving technical excellence across the platform
• Identify and implement automation and optimisation opportunities to improve cost, performance, and availability
• Influence solution architecture and ensure platforms meet service objectives including scalability and resiliency
• Partner with stakeholders including architects, delivery managers, and vendors to deliver strategic initiatives

What You'll Bring

• Experience delivering cloud-based solutions (AWS, Azure) in large enterprise environments
• Strong knowledge of Agile, Lean, and DevOps practices, with hands-on experience in .NET, C#, JavaScript, Python, and infrastructure as code
• Proven ability to lead platform engineering teams and influence technical direction
• Understanding of security, compliance, and governance in cloud environments
• Effective communication and stakeholder engagement skills, with the ability to simplify complex ideas
• Tertiary qualification in IT or equivalent experience; cloud certifications highly desirable

What You'll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Performance-based bonuses and Suncorp shares for eligible employees
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits:

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 05 Nov 2025 AUS Eastern Daylight Time

Applications close: 14 Nov 2025 AUS Eastern Daylight Time

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