Technical Lead
5 hours ago
Technical Lead
Job No: 677747
Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD
Permanent Full Time
IT
Pay Band 5
- Lead strategic platform delivery across cloud technologies
- Hybrid working with flexible leave and wellbeing support
- Career development through mentoring and technical leadership
Drive innovation and impact as a Tech Lead, shaping platform architecture and mentoring engineers to deliver scalable, secure solutions across Suncorp's technology ecosystem.
About The Role
As a Tech Lead, you'll guide the technical vision for complex programs and platforms, working across teams to deliver resilient, scalable solutions. You'll support platform engineers, drive continuous improvement, and contribute to Suncorp's strategic transformation.
About the Sierra Platform
Sierra is an AI-powered customer service platform enabling natural voice interactions through Speech-to-Text (STT) and Text-to-Speech (TTS). It integrates with Genesys Cloud and existing bots to identify callers, understand intent and handle requests end-to-end using APIs and large language models (LLMs). By automating routine interactions, Sierra reduces wait times, boosts self-service and ensures seamless handover to human agents when needed.
What You'll Do
- Lead the design and delivery of platform solutions aligned to long-term architectural vision
- Collaborate across teams to ensure roadmap items are delivered on time and blockers are resolved early
- Mentor engineers, sharing knowledge and driving technical excellence across the platform
- Identify and implement automation and optimisation opportunities to improve cost, performance, and availability
- Influence solution architecture and ensure platforms meet service objectives including scalability and resiliency
- Partner with stakeholders including architects, delivery managers, and vendors to deliver strategic initiatives
What You'll Bring
- Experience delivering cloud-based solutions (AWS, Azure) in large enterprise environments
- Strong knowledge of Agile, Lean, and DevOps practices, with hands-on experience in .NET, C#, JavaScript, Python, and infrastructure as code
- Proven ability to lead platform engineering teams and influence technical direction
- Understanding of security, compliance, and governance in cloud environments
- Effective communication and stakeholder engagement skills, with the ability to simplify complex ideas
- Tertiary qualification in IT or equivalent experience; cloud certifications highly desirable
Advertised: 05 Nov 2025 AUS Eastern Daylight Time
Applications close: 14 Nov 2025 AUS Eastern Daylight Time
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