Showroom Manager

4 days ago

Brisbane, Queensland, Australia Castlery Full time $90,000 - $120,000 per year

We're rethinking homes for how people really live, and we're looking for a Showroom Manager to join our Brisbane Retail team to help shape the future of living - one thoughtful detail at a time.

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes.

What you will be doing:

As leader of the store, you'll oversee the day-to-day operations of the Brisbane showroom, ensuring it consistently reflects our brand ethos and standards.

Showroom Management

  • Develop and implement strategies to achieve sales targets and key performance indicators (KPIs).
  • Analyse showroom data and customer feedback to identify trends and make informed decisions to optimize showroom performance.
  • Drive compliance on global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits.
  • Other key areas include Inventory management, floor management, visual merchandising, sales and budget planning.

Team Management

  • Lead, motivate, and mentor the showroom team to achieve individual and collective goals.
  • Conduct regular performance reviews, provide constructive feedback, implement trainings and identify opportunities for professional development.
  • Foster a positive and collaborative team culture.

Customer Experience

  • Drive the O2O (Online-to-Offline) strategy in-store, focusing on seamlessly integrating the online and offline customer experience.
  • Implement in-store programs that enable customers to confidently evaluate and purchase our products.

Cross-functional Team Collaboration

  • Align showroom activities with overall marketing strategies (e.g., brand collaborations, events) and create engaging online content that complements the showroom experience.
  • Be the retail coordinator for key local projects, such as new seasonal launches, marketing campaigns, working closely with cross-functional teams to ensure successful delivery of products.
  • Explore and embark on initiatives to enhance and unify online-to-offline customer interactions, sales processes and achieve operational sustainability.

What you'll need:

  • Minimum of 5 years of leadership experience in retail management, preferably in the furniture or home goods industry.
  • Fluent English with excellent communication skills, both written and verbal.
  • Customer-first mindset with a passion for customer experience.
  • Ability to understand customer needs and translate them into actionable strategies.
  • Strong leadership capabilities and communication skills.
  • Excellent analytical, problem-solving and decision-making skills.
  • Team player that is always in the game right along with your team and collaborates effectively cross-functionally.
  • Ability to work independently with a bias for action.
  • Flexible with your schedule. Your work hours will be based on business needs.
  • Strong knowledge of MS Office (Word, Excel and Outlook)
  • Proficiency in using technology for showroom management and customer engagement.
  • Knowledge of O2O strategies and implementation in the retail industry is a plus.
  • Willingness to work weekends, public holidays, and rostered hours as required.

Built for Real Life, Designed for What's Next:

At Castlery, we've spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.

Now, we're focused on what's next: scaling with care, crafting better experiences, and growing a team that's as intentional as our design philosophy.

If you believe that good homes create good lives, come build with us.

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