ICT Manager/ICT Services Leader

• IT & Telecomms
• Management
• TAS Other
• Permanent / Full Time

8/9/2025

• Build a close-knit and high-performing team
• Join an organisation to make a difference in the future of education
• Continuously learn and grow your tech skills and experience

Join Our Dynamic Team as an ICT Manager (Onsite)

Are you ready to be part of a passionate team where we collaborate with our customers to drive meaningful change in the field of education?

We are seeking an experienced ICT Manager (Onsite) to provide strategic and operational technology leadership at a prestigious Secondary school. In this core leadership role, you'll oversee a team of RTG onsite staff and remote resources, guiding them to enhance teaching and learning through cutting-edge technology.

Key Responsibilities:

• Collaborate with the College's senior leadership to ensure the technology infrastructure aligns with the school's educational objectives.
• Develop and implement an annual technology roadmap and budget, ensuring seamless execution.
• Lead and manage IT projects, ensuring successful delivery and ongoing support, training, and operational excellence.
• Oversee operational procedures for managing the school's technology systems, ensuring they meet and exceed service level agreements (SLAs) and experience level agreements (XLAs).
• Drive cyber security initiatives in collaboration with RTG's Security Consultant.
• Lead, coach, and develop a high-performing team, actively participating in RTG's training and knowledge-sharing culture.

About You:

We're looking for a proactive leader with excellent communication skills, stakeholder management and a drive to exceed customer expectations.

Comprehensive IT expertise covering service desk ticketing, escalations, and end-to-end ICT support, including:

• Extensive experience delivering end-to-end ICT support services, including service desk operations, ticketing and escalations, systems administration, enterprise security, and LAN/WAN migrations.
• Proven track record in managing ICT support functions to ensure seamless service delivery for staff and students.
• Strong background across a wide range of technologies, including service desk support, mail systems (Gmail/Exchange), Google Workspace for Education (Docs, Sheets, Slides, Classroom), Microsoft Office 365, SharePoint, Teams, web platforms, VOIP, and data back-ups.
• In-depth understanding of cloud-based delivery platforms, with a particular focus on Google for Education and Google Cloud services, complemented by knowledge of Microsoft Azure.
• Skilled in problem management, with the ability to resolve technical issues efficiently while minimising disruption to teaching and learning.
• Experience in project delivery, including the implementation and integration of Microsoft, Mac, and cloud-based solutions in educational settings.
• Experience with Synergetic and Schoolbox is desirable but not essential.
• Previous experience working with a managed services provider (MSP) is advantageous but not essential.

Why RTG?

At RTG, we believe in the power of technology to make a difference, and we are committed to fostering a supportive and challenging work environment. Our benefits include:

• Agile and flexible work culture promotes work-life balance.
• A value-driven organisation that promotes constant development, curiosity, and shared learning.
• Diverse and inclusive workplace that celebrates individual talents and differences.
• Employee wellbeing support, including Employee Assistance Programs (EAP), Birthday Leave, and discounts on fitness products, electronics, and health insurance.

About Reflex Technology Group:

RTG, founded in 1985, is a trusted Australian-owned Consulting and Services company. Our dedicated team supports customers in education, healthcare, aged care, and not-for-profit sectors. We partner with our clients to provide innovative, high-impact solutions, leveraging technology to support meaningful outcomes. Our high customer satisfaction scores reflect our expertise and commitment to delivering outstanding results.

Join us as we drive strategies, solutions, and support that empower our customers to achieve their goals. If you're a dynamic ICT professional ready to take on this leadership role, we'd love to hear from you.

Apply Now and be part of our dedicated, value-driven team.

Please note: Successful candidates must undergo a National Criminal History Check and a Working with Children Check.