Systems Engineer

Join our expanding team and be part of our growth journey

We are excited to offer an excellent opportunity for a skilled
Systems Engineer
to join our dynamic and collaborative team in Melbourne. This role is pivotal in maintaining the stability, security, and performance of our clients' ICT systems. You'll enjoy the flexibility of a hybrid work arrangement, combining the benefits of remote work with in-office collaboration to drive successful outcomes.

Your primary focus will be on delivering exceptional customer satisfaction by providing advanced technical support and ensuring minimal or no impact on our clients' operations. This opportunity will enable you to expand on your technical knowledge and grow skills in a diverse technical environment.

Your Day-to-Day Adventure:

• Provide 2nd and 3rd-level ticket triage, monitoring, troubleshooting, and escalation resolution (onsite or remote) within agreed timeframes and service levels.
• Manage client and internal communications during critical priority 1 incidents ensuring service level agreements and internal processes are followed at all times.
• Investigate outages, both planned and unplanned, and prepare detailed post-incident reports for clients.
• Install, configure, and maintain software, hardware, and networks to ensure the highest levels of infrastructure availability.
• Perform routine operational meetings with client-based ICT managers to review all open incidents and changes that are meeting expectations and agreements.
• Ensure security through access controls, backups, and firewalls, and maintain system integrity during upgrades.
• Collaborate with the team to identify root causes of incidents and support disaster recovery implementation.
• Contribute to the development and ongoing maintenance of clients' IT environments, ensuring systems remain secure, reliable, and responsive.
• Assist with project tasks, working closely with Project Engineers to deliver on project scope, which may account for 10-20% of the role.

What's in Your Toolkit?

You are a proactive self-starter with significant experience as a Systems Engineer in customer-focused environments. You possess:

• Proven experience as a Windows Systems Administrator in a client-focused, multi-server environment including expertise with Office 365, Google GSuite, Microsoft Azure, and Active Directory.
• Advanced network skills, particularly in multi-server, virtualised Windows and Linux environments (e.g., VMware, Hyper-V).
• Solid understanding of network technologies, including switching, routing, VLAN, WLAN, WAN, and VPN. Exposure to enterprise-grade technologies including FortiGate, Meraki, HPE Aruba & Dell.
• Experience in remote management and monitoring of network and infrastructure using RMM tools (Datto RMM desirable).
• Excellent understanding of backup systems including Azure backups, Veeam Backup & Recovery, and Datto BCDR.
• Ticket management and time entry practices using ITIL framework (Autotask desirable)
• Excellent documentation skills (IT Glue desirable)
• An enthusiastic team player, comfortable working in a fast-paced environment with high-level analytical and problem-solving abilities
• Excellent written and verbal communication skills, a strong customer focus, and the ability to collaborate effectively with others and liaise with senior stakeholders.
• Self-motivated with a passion for technology and a willingness to continually learn and adapt across a range of technologies

Why join us?

• We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
• We are a value-driven organisation and our latest value is 'constantly developing' as our culture is one that encourages being curious, open, and reflective and learning and helping others to learn.
• We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone's views.
• We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more.

About Reflex Technology Group

RTG is an Australian-owned consulting and services company founded in 1985, specialising in supporting 'care' industries such as education, aged care, healthcare, and not-for-profit sectors. Our cohesive team is dedicated to partnering with clients to achieve meaningful outcomes, using technology as a tool rather than an end goal.

Our commitment to innovation reflects our comprehensive suite of future-ready technology, solutions, and services. Whether it's harnessing the power of emerging technologies or optimising existing systems, RTG helps clients transform their technological ecosystem to not only adapt but thrive in the digital era.

Become part of our dynamic team and help us drive strategies, solutions, and support that ensure our customers have the ultimate technology experience

Please Note

Successful candidates must undergo a National Criminal History Check and Working with Children Check.