Customer Service

3 days ago

Prahran, Victoria, Australia MAPM INTERNATIONAL Full time $45,000 - $60,000 per year

Reports to:
National Sales Manager

About the Role

We are seeking a motivated and detail-oriented individual to join our team in Customer Service & Sales Administration Support. This role combines customer service, sales support, and general office administration. It's an excellent opportunity for someone looking to build a career in sales, administration, or the footwear/apparel industry.

You will play a key role in supporting the sales team, delivering excellent customer service, and ensuring smooth day-to-day office operations.

Key Responsibilities

Customer Service & Sales Support

  • Act as the first point of contact for customer inquiries via phone and email
  • Deliver outstanding service to retail partners, sales agents, and direct consumers
  • Support the sales team with accurate order entry, processing, and tracking
  • Maintain up-to-date records of orders, returns, and exchanges
  • Assist in preparing sales reports, presentations, and product information packs
  • Liaise with logistics, warehouse, and product teams to ensure timely delivery of goods
  • Handle customer issues with professionalism and efficiency to achieve positive outcome

Administration & Office Support

  • Manage incoming calls, emails, and general office administration tasks
  • Book and track domestic and international shipments with carriers including FedEx, TNT, and Australia Post
  • Verify courier invoices against bookings, investigating and resolving discrepancies as needed
  • Oversee petty cash, credit card, and Australia Post account reconciliations
  • Maintain organised filing systems, data entry, and accurate office records
  • Monitor and replenish office supplies as required
  • Assist with coordinating meetings, travel arrangements, and calendar management
  • Provide support across ad hoc projects and day-to-day operational tasks

What We're Looking For

  • Strong written and verbal communication skills
  • A customer-first mindset with a positive, helpful attitude
  • High attention to detail and accuracy in data entry and order processing
  • Ability to manage multiple tasks and deadlines in a fast-paced environment
  • Proficiency in Microsoft Office (Excel, Outlook, Word); willingness to learn ERP/CRM systems
  • Previous experience in customer service, sales support, or administration (preferred but not essential)
  • Interest in footwear, fashion, or retail industries highly regarded

What We Offer

  • Entry-level role with full training provided
  • Career development opportunities in sales, product, or account management
  • Exposure to leading footwear brands and industry professionals
  • A supportive and collaborative team environment

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