GM - Technology & Innovation (Retail)

• Newly created
  GM Technology & project leadership
  role, privately owned retailer.
• Prahran
  (VIC) head office, 120+ stores & 750 FTE headcount nationally.
• Strong remuneration package + onsite parking, role sits as a member of the Executive team with direct line of influence to shareholders.

About us

TWH Advisory is delighted to be partnering with our client who is a privately owned Australian retailer, uniquely positioned with a multi-brand strategy and genuine brand heritage built over 50+ years. With FTE headcount of 750, 120+ stores and a diversified global supply chain, we seek a
GM Technology & Innovation
to join the business in this
newly created role in 2025/26
. Operating from a corporate head office in Prahran (inc. onsite parking), the role will be an important member of the Executive team and report into the COO & shareholders directly.

About the role

The
GM Technology & Innovation
will lead and shape the technological direction for the business with a project and program management focus. That will include executing a forward-thinking technology strategy that drives AI-enabled innovation, scalability, and operational efficiency across Ecommerce, in-store retail, CRM and digital platforms. They will play a critical role in delivering business-wide systems and initiatives that improve customer experience and overall performance, leveraging any retail industry expertise and emerging technology trends. This includes leading AI transformation initiatives to harness data, automation, and personalisation to create competitive advantage.

The role will have oversight for a team of 20 across Ecom, Project Management, Infrastructure & Support, Customer Service and CRM platform teams. The role blends strategic vision, operational discipline and a passion for driving digital transformation as a subject matter expert with executive team peers.

The successful candidate will excel in a team environment partnering effectively with external vendors, shareholders, service providers and other stakeholders in their national ecosystem. They will also be highly pro-active, independent, show good judgement and be capable of executing their role with minimal instruction and supervision.

About you

To be successful in securing this role, the GM will have:

• Tertiary qualifications pursuant with a leadership role of this nature.
• 8-10 years'+ experience in executive level tech leadership roles.
• Industry experience within retail, Ecom, or consulting services experience with specialisation in these portfolios;
• Demonstrated experience delivering enterprise-wide digital transformation initiatives, inc. system integrations, data architecture improvements and Ecom strategy.
• Hands-on leadership in AI-driven initiatives such as predictive analytics, machine learning tools, intelligent automation and personalisation platforms.
• Strong understanding of retail technologies including POS systems, ERP, inventory management and supply chain, CRM and omnichannel integrations.
• Proven ability to make strategic build-vs-buy decisions, manage SAAS providers, and negotiate commercial technology contracts.
• An understanding of the challenges and complexities that present themselves in large privately owned businesses.
• Refined leadership skills to coach and mentor the team of 20 staff.
• The highest standards of professionalism and personal presentation, pursuant to being a representative of such a high-quality brand.
• Outstanding interpersonal skills, with an ability to develop and build rapport instantly with people.
• Strong time and project management skills, and ability to prioritise tasks in a highly diverse business.

Our search partner

Tom Hutchinson from TWH Advisory has been appointed as the advising consultant on this assignment. Confidential enquiries regarding the role can be directed to him on

or

. The successful candidate will be subject to reference checks, a national police check and certification of educational qualifications prior to an offer of employment being confirmed.