Customer Care Specialist

2 days ago

Brisbane, Queensland, Australia Firstmac Limited Full time $60,000 - $80,000 per year

Firstmac has grown from a small family business of 2 people to become one of Australia's leading lenders with more than 600 team members worldwide in 45 years.

About the position

Are you passionate about delivering exceptional customer service? We have an exciting full-time opportunity for a dedicated Customer Care Specialist to join our dynamic inbound contact centre team.

In this role, you'll provide outstanding phone-based support to both internal and external stakeholders. You'll assist with general inquiries related to our loan products and help customers navigate their loan requirements, ensuring a seamless and positive experience.

Our team is enthusiastic, driven, and committed to going above and beyond for our customers.

This role offers a great opportunity for an experienced contact centre professional to grow within a supportive, inclusive, and fun team that values collaboration, development and genuine recognition.

Key Duties include:

  • Handle inbound phone calls, emails and online chat queries for our borrowers and provide accurate and in-depth assistance with Firstmac products including home and auto loans;
  • Deliver prompt and professional solutions, ensuring the customer has a good understanding of our service to ensure solutions and expectations are met;
  • Ensure our systems are up to date with detailed and accurate call history notes, maintaining accurate customer data.

About you

This is a perfect role if you are a personable, helpful and professional individual with outstanding communication skills and strong commitment to helping others.

Australian work rights are essential for this position.

If you bring strong work ethic and commitment to this role, you can expect to see development opportunities for growth and career diversification within our highly successful family business, as so many of us have done thus far.

Ideally you will also possess:

  • Phone-based customer service experience
  • Financial services experience
  • Strong communication skills with a customer centric focus
  • Problem solving and conflict resolution abilities; and
  • A strong attention to detail that will enable you to pass on information with clarity and accuracy.

About the Company

Firstmac Group is an award-winning leader in lending in Australia for home and car loans, with brands Firstmac, , and car-buying service We're also leading the way in finance and property news with our media arm Infochoice Media Group including comparison site , Your Investment Property Magazine and Your Mortgage.

Benefits

But we're much more than that. We're a social bunch and we host a number of events during the year. We're proud sponsors of the Brisbane Broncos with prize draws all season long, and we are also actively involved in our local community with our Women, Children & Community Program, designed to support Australian charities on their mission to raise awareness for important causes.

Our staff are encouraged to take an annual paid day to do charity work, as well as get involved in Quarterly Community Initiatives where we give back to a local cause.

Apply for this position

To express your interest in this exciting opportunity, please send your resume accompanied by a brief cover letter to Claire Barber at Or click on the 'Apply Now' button below.

Applications close at 5pm on Friday 3rd October 2025.

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