Customer Service Specialist – Real Estate

2 weeks ago

Brisbane, Queensland, Australia Ray White AKG Full time $60,000 - $80,000 per year

Are you passionate about delivering exceptional customer service and building meaningful connections over the phone? Do you thrive in a fast-paced environment where no two days are the same?

At Ray White AKG, we're seeking a dedicated Customer Service Specialist to join our award-winning team. You'll be the voice of our business, helping us maintain strong relationships with property owners, tenants, and clients while driving service excellence across our group.

About the Role

This is a dynamic role for someone who enjoys being on the phone and has outstanding communication skills. You'll be the first point of contact for many of our clients, ensuring every interaction reflects our commitment to professionalism, care, and results.

Key responsibilities include:

  • Handling client feedback, complaints, and conflict resolution with professionalism and empathy.
  • Contacting property owners regarding withdrawn or lost listings.
  • Completing customer care calls, including feedback and testimonial follow-up.
  • Assisting sales teams with just-listed property calls and customer engagement.
  • Providing day-to-day customer service support across various teams.

About You

You'll bring:

  • Previous call centre or phone-based customer service experience.
  • Exceptional phone manner and communication skills.
  • Strong problem-solving ability and resilience when handling complaints or conflict.
  • A people-first attitude with a genuine passion for delivering excellent client experiences.
  • Organisational skills and the ability to manage multiple tasks with attention to detail.

Experience in real estate or property is not essential, but a strong service background is highly regarded.

Why Join Ray White AKG?

  • Be part of a highly respected, professional, award winning real estate group.
  • Work in a supportive team environment with opportunities for growth.
  • Play a key role in shaping the customer experience for our clients.

If you're looking for a rewarding career where your communication skills can shine, we'd love to hear from you.

Apply now to join Ray White AKG and become the voice of our customer experience.

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