Customer Success Specialist

As a trusted provider of security services with exciting growth underway, we're looking for a Customer Success Specialist who's passionate about supporting frontline teams and delivering exceptional outcomes for our clients.

This role is ideal for someone who thrives in a hands-on supervisory position and wants to grow their leadership skills while being part of a national operation that's committed to people, service, and progress.

About the Role:

As a Customer Success Specialist, you'll work closely with the Customer Success Manager to supervise and support a team of security professionals across a national client portfolio.

You'll play a key role in day-to-day team coordination, onboarding and training, and ensuring that service delivery meets client expectations. This role is all about being present for the team, staying across operational needs, and stepping in to ensure a consistent, high-quality service experience.

This is a part-time opportunity (approx. 20 hours per week) with the option to increase to full-time hours through operational shifts. This role would be ideal for someone seeking flexibility while building their leadership capability in a meaningful way.

Key Responsibilities:
Team Supervision & Support

• Provide on-the-ground support to frontline staff, helping coordinate shifts, rosters, and daily tasks.
• Be the first point of contact for team members offering guidance, answering questions, and resolving issues quickly.

Recruitment & Onboarding

• Support the hiring process by assisting with interviews and onboarding new team members.
• Ensure smooth inductions and set clear expectations around performance and company values.

Training & Development

• Deliver site specific training and on the job coaching to build team capability and confidence.
• Work with Customer Success Managers to identify development needs and growth opportunities for team members.

Service Delivery & Client Outcomes

• Help frontline teams consistently meet client requirements and service standards.
• Monitor site performance and escalate issues where necessary to protect client satisfaction.

Collaboration & Reporting

• Partner closely with Customer Success Managers to align on team priorities and performance trends.
• Contribute to rostering, resourcing, and identifying operational improvements

About You:

You'll bring:

• Previous experience in a supervisory, team leader, or senior frontline role, ideally in security, facilities, or service industries.
• Excellent communication and people skills, with the ability to support, coach, and motivate others.
• Strong organisational skills with the ability to juggle competing tasks.
• A proactive, solutions-focused mindset.
• Calm under pressure and confident in your decision-making ability.
• A commitment to delivering consistent, high-quality service and exceeding client expectations.
• Flexibility to work part-time, with the option to expand hours through operational duties.

Why Join Constant?

At Constant, you'll be part of something bigger. The services we provide play a crucial role in protecting people, property, and communities, and we take that responsibility seriously.

We offer a supportive environment where you'll be empowered to make an impact, develop your leadership skills, and help shape the frontline service experience for clients and team members.

You'll also enjoy:

Real Career Growth: Clear pathways to grow your skills and progress your career.

Flexibility: A role that fits your lifestyle, with the option to increase hours over time.

Positive Culture: A team that values integrity, consistency, collaboration, and people.

Rewarding Work: Be part of a team that values your contribution and the impact you make every day.

Ready to Step Up?

If you're a motivated frontline leader who's ready to take the next step in your career, we want to hear from you

Click APPLY and submit your resume and a brief cover letter outlining your experience and motivation for applying.

Constant is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all team members.

Master Licences: NSW | VIC S | QLD | ACT | SA | WA SA57652 | TAS 21785

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