Sales and Service Coordinators

As we enter an exciting new chapter of our ABI journey, we are seeking 4 Sales and Service Coordinators, 3 casual and 1 full time to support our new showroom in Marrickville, Sydney.

Please apply with your resume and cover letter, clearly specifying which position you are applying for in your application.

You will be responsible for delivering a professional and customer-focused experience while supporting the day-to-day operations of the business. This includes being the first point of contact for clients, assisting with sales enquiries, coordinating warehouse logistics, and maintaining a well-organised and welcoming space.

What you will be doing:

• Foster a commitment to ABI Interiors' mission, vision, and values while promoting an inclusive and welcoming environment.
• Greet and assist customers promptly and professionally as the first point of contact, creating a positive and lasting first impression.
• Assist with showroom sales support, product enquiries, and order processing.
• Provide exceptional customer service in person, via email, and by phone.
• Action customer returns, warranty claims, and stock adjustments according to company procedures.
• Support warehouse operations including stock receiving, order picking, and packing.
• Conduct regular inventory checks and cycle counts to maintain stock accuracy.
• Coordinate order fulfilment, customer pickups, and deliveries in liaison with relevant teams.
• Prepare and maintain accurate records of orders, stock movements, and customer interactions.
• Work closely with the Showroom Manager and team to ensure a seamless customer experience across all touchpoints.
• Communicate effectively with internal teams and external customers to ensure smooth operations.
• Maintain a clean, organised, and brand-aligned showroom and reception area.
• Establish and maintain professional relationships with customers to enhance their experience.
• Manage special projects and administrative tasks as assigned by management.
• Perform any ad hoc duties or tasks as required to support business operations.
• Be available to work to maximise the ABI experience over 7 days, in various locations as required.

About You:

• Strong experience in operations, warehouse, or sales environments.
• Excellent customer service, sales skills, and strategic problem-solving abilities.
• Proven ability to manage administrative tasks, reporting, and inventory tracking accurately.
• Strong organisational skills with the ability to oversee customer experience and logistics coordination.
• Experience using CRM platforms, inventory management systems, and scheduling tools.
• Forklift license preferred.
• Demonstrate the ability to work independently with a proactive and self-motivated approach.
• Embody a positive teamwork outlook and collaborative attitude.

What we can offer you:

• Full time position working Monday - Friday
• Casual positions available Monday - Saturday
• Access to ongoing professional development, additional training, and support.
• Opportunities to collaborate with internal and external stakeholders.
• Positive team culture.
• Generous company perks.
• Focus on work life balance and personal wellbeing.
• Beautiful new showroom working environment.

This role is ideal for a proactive and organised professional who thrives in a dynamic setting, ensuring exceptional service delivery while optimising operational performance.

If this opportunity feels like the right fit for you, we encourage you to apply with your resume and cover letter, highlighting how you can contribute to our team and culture.

About ABI Interiors:

ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on designing and developing a comprehensive range of everyday-use products. These products include (not exclusively) bathroom, kitchen, household, residential, and commercial fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

Our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience.

Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that by enriching spaces we can enrich lives.