Customer Success Coordinator

1 day ago

Marrickville, Australia Brooklyn Boy Bagels Full time

**About us**

Brooklyn Boy Bagels is Sydney's first true artisan New York bagel bakery and cafe. From kettle-boiling to hand-rolling, long cold fermentation and top-quality produce, we put our hearts and souls into our bagels. We don't cut corners, so Australians can enjoy bagels the way they are meant to be: chewy, malty and with the necessary depth of flavour.

If you have an experienced in office environment with a great personality, you're the right person to join our company.

This Office job is a pivotal role responsible for managing relationships with our existing wholesale and retail accounts, and providing administrative support to our Production, Delivery, and Sales team. The focus of the role is a balance of administrative duties and client management - to provide an excellent customer experience from point of order and through the lifetime of their relationship with Brooklyn Boy Bagels. This includes working closely with our Customer Success Coordinator to identifying customer challenges, and helping our Production and Delivery team with collating daily ordering reports.

Reporting to the Operations Manager, this role is crucial to help the business achieve its ambitious growth plans.

**Daily Tasks**:
Resolving customer complaints efficiently, and escalating feedback to relevant departments.

Be the “Voice of the Customer” - ensure customer feedback is heard and acted upon.
- Help with the onboarding process for new accounts/customers.
- Coordinating delivery instructions with our drivers daily to ensure our customers receive their orders.
- Ensuring all documents are accurate and updated daily.
- Providing light administrative support, such as printing, scanning, and filing for the wider team.
- Managing and Issuing the daily production plan for our production team (including pastry, bakery, and packing).

The role requires working out of our Marrickville office both weekend days, 9am-5pm.

**Your Knowledge and Ability**:

- A passion for delivering high quality customer service.
- Strong communication, analytical and problem-solving skills.
- Demonstrated time management skills.
- 1-2 years experience in an administrative or a similar role.
- Previously office management and sales experience is highly desired.
- Great proficiency in using Microsoft Suites platforms: Outlook, Excel, Word

Note: Driving Licence is essential

**How to apply**

**Job Type**: Part-time

Pay: $37.00 per hour

Expected hours: 16 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Morning shift
- Weekends only

Ability to commute/relocate:

- Marrickville, NSW 2204: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Office Job: 1 year (preferred)
- Customer support: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Sales & Marketing Coordinator

    2 weeks ago

    Marrickville, Australia Birch & Waite Foods Pty Ltd Full time $60,000 - $80,000 per year

    UNIQUE BLEND: WHERE SALES, MARKETING AND FOOD CONVERGEBirch & Waite offers an exciting opportunity to join our growing foodservice team, which proudly stands as the largest segment of our business. For over 30 years, we've celebrated the finest Australian produce through our commitment to authentic, chef-quality recipes that have earned the trust and loyalty...

  • Service Coordinator

    2 weeks ago

    Marrickville, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** As a **Service Coordinator** you will be the primary point of contact for our customers and your own team of Care Workers in the **Inner West Sydney**...

  • Sales and Service Coordinators

    2 weeks ago

    Marrickville, Australia ABI Interiors Full time $104,000 - $130,878 per year

    As we enter an exciting new chapter of our ABI journey, we are seeking4Sales and Service Coordinators,3 casual and 1 full timeto support our new showroom inMarrickville, Sydney.Please apply with your resume and cover letter, clearly specifying which position you are applying for in your application.You will be responsible for delivering a professional,...

  • Programs Coordinator Gymnastics

    1 day ago

    Marrickville, Australia Belgravia Activities Full time

    **NSW, BK Gym - Marrickville 2204** - Do you have a passion seeing kids smile and excited every day? - Do you love leading an incredible team who are passionate? - Enjoy job satisfaction, growth opportunities and staff discounts within Belgravia Leisure. **Are you ready to lead, inspire, and elevate community programs to new heights? We’re on the lookout...

  • Customer Experience

    2 weeks ago

    Marrickville, Australia Flowers Across Australia Pty Ltd Full time $60,000 - $90,000 per year

    Flowers Across is an innovative online florist with teams in Sydney, Brisbane and Melbourne. We're passionate about making people smile with beautiful floral experiences and we're looking for a motivated, highly capable and experienced Customer Experience & Site 2IC to join our team, based in Sydney (Marrickville, 2204).As the right hand to the CX Team Lead...

  • Coordinator/scheduler - Commercial Air Conditioning

    2 weeks ago

    Marrickville, Australia Beaver Williams Pty Ltd Full time

    **THE COMPANY** Beaver Williams specialises in both Heating Ventilation Air Conditioning (HVAC) and Fire Protection Services for a wide variety of commercial and industrial clients throughout Sydney. Incorporating best practice techniques with innovation and the latest technology, we are well established as an industry leader with over 140 years of...

  • Lifestyle Services Coordinator

    2 weeks ago

    Marrickville, Australia Bolton Clarke Full time

    Full time permanent Lifestyle Coordinator role in Marrickville - Attractive NFP salary packaging & tax benefits + Range of employee benefits - Join one of Australia's largest aged care providers! Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group. We are...

  • Customer Services Officer

    2 weeks ago

    Marrickville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, BK Gymnastics Marrickville - Marrickville 2204** - Be part of something exciting - Great workplace flexibility - Opportunity to make a real difference to our community **The Role** Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and...

  • Customer Services Officer

    1 day ago

    Marrickville, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, BK Gymnastics Marrickville - Marrickville 2204** - Be part of something exciting - Great workplace flexibility - Opportunity to make a real difference to our community **The Role** Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and...

  • Customer Service Representative

    3 days ago

    Marrickville, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: From delivering fresh butter croissants and pastries to a handful of Sydney's corner stores on Sunday mornings, Bob & Pete’s has since grown to becoming one of the leading suppliers to cafés, restaurants, caterers and clubs across New South Wales. Over the past 30 years, the love of Cafés has grown incredibly, and so have we. It’s...