Customer Success Coordinator

3 days ago

Marrickville, Australia Brooklyn Boy Bagels Full time

**About us**

Brooklyn Boy Bagels is Sydney's first true artisan New York bagel bakery and cafe. From kettle-boiling to hand-rolling, long cold fermentation and top-quality produce, we put our hearts and souls into our bagels. We don't cut corners, so Australians can enjoy bagels the way they are meant to be: chewy, malty and with the necessary depth of flavour.

If you have an experienced in office environment with a great personality, you're the right person to join our company.

This Office job is a pivotal role responsible for managing relationships with our existing wholesale and retail accounts, and providing administrative support to our Production, Delivery, and Sales team. The focus of the role is a balance of administrative duties and client management - to provide an excellent customer experience from point of order and through the lifetime of their relationship with Brooklyn Boy Bagels. This includes working closely with our Customer Success Coordinator to identifying customer challenges, and helping our Production and Delivery team with collating daily ordering reports.

Reporting to the Operations Manager, this role is crucial to help the business achieve its ambitious growth plans.

**Daily Tasks**:
Resolving customer complaints efficiently, and escalating feedback to relevant departments.

Be the “Voice of the Customer” - ensure customer feedback is heard and acted upon.
- Help with the onboarding process for new accounts/customers.
- Coordinating delivery instructions with our drivers daily to ensure our customers receive their orders.
- Ensuring all documents are accurate and updated daily.
- Providing light administrative support, such as printing, scanning, and filing for the wider team.
- Managing and Issuing the daily production plan for our production team (including pastry, bakery, and packing).

The role requires working out of our Marrickville office both weekend days, 9am-5pm.

**Your Knowledge and Ability**:

- A passion for delivering high quality customer service.
- Strong communication, analytical and problem-solving skills.
- Demonstrated time management skills.
- 1-2 years experience in an administrative or a similar role.
- Previously office management and sales experience is highly desired.
- Great proficiency in using Microsoft Suites platforms: Outlook, Excel, Word

Note: Driving Licence is essential

**How to apply**

**Job Type**: Part-time

Pay: $37.00 per hour

Expected hours: 16 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Morning shift
- Weekends only

Ability to commute/relocate:

- Marrickville, NSW 2204: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Office Job: 1 year (preferred)
- Customer support: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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