Account Manager

Established in 1982 Empire boasts over thirty years' experience in the supply and installation of office furniture to businesses throughout Australia. Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are. Empire services many high profile corporate, government departments, local and regional business customers, and the home office market.

We are proud to say we have a considerable number of loyal customers whom we have worked with over many years to provide the best solutions to their office furniture needs. Our skilled and well-trained staff are focused on exceeding our customers' expectations.

We're searching for a dynamic Account Manager to join our vibrant team in Woolloongabba, manage an existing portfolio of accounts, and develop new opportunities.

Empire's Culture is driven by our people striving for brilliance, living our company values of:

• Customer First
• Integrity
• Quality
• Collaboration
• Empowerment
• Expertise

What We're Looking For:

• Customer-Centric: A genuine passion for putting the customer first. You'll build and nurture meaningful relationships with clients, reflecting our core values in every interaction.
• Portfolio Management: Proven ability to maintain and grow an existing portfolio of accounts, ensuring client satisfaction and repeat business.
• Sales Driven: Demonstrated experience in achieving and exceeding sales and gross profit targets.
• Problem Solver: Adept at swiftly tackling challenges with a proactive and solution-oriented approach, ensuring that client needs are met and exceeded.
• Communicative: Excellent communication skills to engage effectively with all stakeholders, both internal and external. Clear, confident, and persuasive in your interactions.
• Culture Champion: Embrace and enhance our company culture. Set the tone for excellence and foster a collaborative and empowered work environment.
• Experience & Skills: Previous experience in account management or sales within a similar industry is preferred. Strong organisational skills, attention to detail, and a proven track record of achieving sales targets.
• Team Player: You'll work closely with a team of Project Managers, Business Development Leaders, and Logistic Experts. Collaboration and teamwork are essential to your success.

Key Responsibilities:

• Manage and grow an existing portfolio of accounts, ensuring a high standard of customer service and client satisfaction.
• Proactively identify and pursue new business opportunities to drive sales growth.
• Respond promptly to customer enquiries.
• Build strong relationships with clients, assisting them with product advice, office measure-ups, and recommendations.
• Collaborate with internal teams to ensure timely delivery and excellent execution of customer orders.
• Maintain accurate and up-to-date customer records for delivery, invoicing, and marketing purposes.
• Uphold company values by fostering a safe and respectful team environment.
• Actively contribute to team meetings and company initiatives, sharing ideas and feedback to drive continuous improvement.
• Stay informed about product updates and industry trends to provide expert advice to clients

The Empire Experience:

Reporting to the Showrooms Branch Manager, you'll be backed by a powerhouse team of Managers, Supervisors, and Team Leaders. At Empire, collaboration is key—we share ideas, make decisions together, and collectively drive our success.

At Empire, our products and services speak for themselves, and our people are our greatest asset. If you're ready to tackle a new challenge and lead a thriving team to build upon our already successful store, we want to hear from you

Benefits:

• Employee discount
• Professional development assistance
• Work-life balance
• Monday to Friday schedule
• Referral Program
• Recognition & Milestone Initiatives
• Work with a market leader in the industry

Ready to Make Your Mark? Apply now and be part of the Empire Office Furniture team