Senior Receptionist

2 weeks ago

Melbourne, Victoria, Australia ReMed Clinic Full time $60,000 - $80,000 per year

Senior Receptionist – ReMed Natural Medicine Clinic

Are you a highly experienced, mature-minded professional who thrives in a dynamic environment? ReMed, Australia's leading Natural Medicine Clinic, is looking for a Senior Receptionist to be the welcoming face of our clinic. If you're proactive, calm under pressure, and passionate about delivering a warm, professional patient experience, we'd love to hear from you

Key Responsibilities

  • Front of House Leadership: Be the first point of contact; set the tone for a calm, welcoming reception.
  • Patient Journey Management: Handle bookings, confirmations, re-bookings, and waitlists to support continuity of care.
  • Phone & Inbox Management: Manage enquiries, resolve issues, and work efficiently to respond in a timely manner; ability to multi task
  • Billing & POS: Process payments, issue invoices/receipts, reconcile daily takings.
  • Clinical Admin: Maintain accurate patient records
  • Team Coordination: Liaise with internal and external stakeholders within the business

Role Requirements

  • Experience: 5+ years in a senior reception or medical/clinic admin role (allied health/medical preferred).
  • Communication: Exceptional phone manner, clear written communication, and confident patient engagement.
  • Systems: Proficient in practice management software, MS Office Suite
  • Organisation: Sharp attention to detail; able to juggle competing priorities with calm professionalism.
  • Problem Solving: Proactive, resourceful, and solution-focused.
  • Integrity & Discretion: Handles patient records with strict confidentiality
  • Availability: Part-time appx 30 hours/week , across 5 days, with some flexibility to cover staff annual leave / illness. Must have flexibility to accommodate our opening hours (8am – 7 pm Mon -Fri & Saturdays 9-12pm)

Personal attributes

  • Mature-minded & Professional – remains calm, composed, and respectful in all interactions.
  • Dynamic & Adaptable – thrives in a busy environment and adjusts easily to change.
  • Warm & Approachable – naturally welcoming, able to put patients at ease.
  • Proactive & Resourceful – anticipates needs, takes initiative, and solves problems.
  • Organised & Reliable – manages time effectively, meets deadlines, and follows through.
  • Detail-Oriented – accurate with data, bookings, and communication.
  • Team-Player & Collaborative – supports practitioners, admin staff, and management with a spirit of cooperation.
  • Discreet & Trustworthy – maintains confidentiality and integrity at all times.
  • Strong Communicator – clear, confident, and empathetic in both spoken and written communication.
  • Patient-Centric – genuinely cares about patient experience and outcomes.

To apply for this job opportunity , please email your resume and a personalised cover letter outlining your qualities and experience specifically pertaining to this role by Sunday August 31st, 2025.

Strictly no phone enquiries.

Please note: Our ReMed recruitment protocol is that we only directly contact job applicants we feel have the right skills and experience for this role. These applicants will be invited via email to attend an online information evening Tuesday 2nd September 2025, 7.30pm to learn more about this role and the ReMed business.

Invited applicants MUST attend this session to pursue their application with us.

For more information about ReMed, please visit our

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