Warranty Administrator

Join three global brands in one dynamic dealership group

About Us

Pacific Toyota, Lexus of Cairns, and Pacific Hino have proudly served Far North Queensland for more than 35 years. Representing three of the world's most trusted automotive brands, we've built a reputation for delivering exceptional service, quality vehicles, and genuine care for our customers.

With modern facilities, a team of over 200 dedicated staff, and a commitment to continuous improvement, we are leaders in new and pre-owned vehicle sales, service, and aftercare. As part of the Servco Australia group, we combine global strength with a strong local presence — offering our people stability, career growth, and the chance to be part of a supportive, community-focused culture.

About the Role

As a Warranty Administrator, you'll play a vital role in ensuring warranty claims are processed smoothly and efficiently across our Toyota, Lexus, and Hino dealerships. You'll work closely with suppliers, internal teams, and customers to deliver accuracy, compliance, and excellent service.

Key Responsibilities

• Process and administer customer warranty claims in a timely and accurate manner
• Liaise with third-party suppliers and internal teams to gather necessary documentation
• Maintain detailed records and warranty-related documentation
• Identify and resolve issues or discrepancies in the warranty process
• Provide updates and reports on claim status
• Collaborate with sales, service, and parts departments to ensure seamless customer experiences
• Stay current with industry regulations and warranty policies

About You

We're looking for someone with strong attention to detail, excellent organisational skills, and ideally experience in automotive warranty administration.

You'll bring:

• Previous experience in warranty administration or a technical automotive role (preferred)
• General administration experience (advantageous)
• Strong organisational and time management skills, with the ability to meet deadlines
• Great communication and interpersonal skills for liaising with suppliers and internal teams
• Proficiency in data entry, reporting, and record-keeping
• A proactive, problem-solving mindset
• Knowledge of automotive warranty policies and industry regulations (advantageous)

Apply Now

If you're ready to join a supportive team and build a stable, rewarding career with Pacific Toyota, Lexus of Cairns, and Pacific Hino, we'd love to hear from you.