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Membership Engagement Coordinator

2 weeks ago

Adelaide, South Australia Australian Passivhaus Association Full time $60,000 - $80,000 per year

Our Membership Engagement Officer ensures that new and existing members are informed, supported, and actively engaged with our activities, events, and educational programs.

The position plays a critical role in strengthening our membership community, driving participation in events and supporting our vision of delivering Passivhaus Standard buildings that are healthy, comfortable, low-energy, and resilient across Australia.

Key Responsibilities and Skills:

Membership Administration & Engagement

  • Processing new memberships and renewal applications
  • Welcoming and onboarding new members
  • Selling new memberships and follow up on leads
  • Maintaining up to date member records and follow up of expired members for re-engagement

Event & Program Coordination

  • Follow the annual events calendar, secure speakers and assist venue teams for events alongside the marketing team
  • Coordinate invitations, reminders and follow ups o fall events, sit tours and monthly chapter meetings.

Communications & Marketing Support

  • Ensure marketing team are aware if listed events and coordinate marketing materials for release
  • Ensure event listings, membership materials, and automated communications are up to date and meet APA branding standards.
  • Provide clear, accurate, and timely communication to members and external stakeholders including hosts of site tours.

Relationship Management·

  • Build and maintain strong relationships with internal and external stakeholders to ensure proactive communication and collaboration.
  • Act as the point of contact for event stakeholders, ensuring all parties are informed and updates in a timely manner.

Ensuring Quality & Professional Standards

  • Ensure all file names, links, and formatting meet our corporate standards.
  • Ensure all event photos are collected and saved to the designated folder for hosts and members within 24 hours of the event.
  • Identify and implement process improvements for membership engagement and retention.

Our team is looking for the right candidate with strong written and verbal communication skills, experience building engaging & long lasting client relationships, CRM/database management experience, high level of attention to detail, a problem solving mindset and someone who can be flexible and adaptable to changing priorities.