IT Support Officer

About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We're a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

The Role

Based in our Brisbane office and reporting to the Head of IT and Security Operations, you will provide first-level technical support across a range of services and devices, including notebook services, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (Google Workspace, MS Entra, and Atlassian products).

• Identify, prioritize, and action Level 1 IT support requests.
• Work closely with the IT Support Engineers on issues that require a higher level of support.
• Manage the lifecycle of IT equipment globally.
• Manage office IT assets.
• Access Management.
• Assist new staff with IT onboarding.
• Maintain technical documentation and procedures.

• Minimum 2 years of experience in IT Support.
• Australian Citizen / Permanent Resident
• Knowledge and demonstrated expertise in the support of Apple & Windows-based hardware & operating systems
• Customer-oriented attitude
• Ability to perform remote troubleshooting and provide clear instructions
• User Access Management experience with Cloud & SaaS applications
• Experience procuring and managing IT hardware
• Ability to quickly learn & support new technologies
• Excellent communication and interpersonal skills
• Self-starter who works well in a team environment

• Flexible working environments
• Birthday Leave
• Generous study and training allowance 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Celebrated success with 'Legend' and 'Kudos' Awards
• Health and wellness program

If you have any questions, please reach out to Megaport's Talent Acquisition Team at

NOTE: All Megaport business correspondence is conducted via our business email accounts ). If you have any concerns, please reach out to Megaport's careers team directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you're entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.