ICT Business Analyst

We are seeking an experienced and dedicated ICT Business Analyst with a passion for technology and a drive to improve business processes. In this role, you will collaborate with stakeholders to understand business requirements and recommend innovative solutions to meet their needs. You will play a crucial part in streamlining operations and ensuring successful project delivery.

This is a full-time position based at EB Pearls, where you will work closely with clients and third parties, requiring strong professional communication skills and a customer-focused approach.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements, ensuring they align with the business objectives and user needs.
• Evaluate and analyze business processes, workflows, and procedures to identify inefficiencies and recommend improvements to streamline operations and enhance performance.
• Demonstrate expertise in the Scrum framework by facilitating activities such as Backlog Refinement, Sprint Planning, Sprint Reviews, and Retrospectives.
• Propose and design optimal business practices, systems functionality, and workflows based on comprehensive evaluations of current processes and technologies.
• Develop project plans using established project management methodologies, estimate resources and costs, allocate tasks, and manage projects effectively to ensure timely delivery.
• Create, implement, and execute test plans for new systems and features, ensuring they meet the required functional and quality standards.
• Develop user manuals, training documentation, and provide training sessions to ensure smooth user adoption and system understanding.
• Write clear and concise functional specifications for development teams, ensuring alignment with business goals and project objectives.
• Use data and process modeling techniques to define system specifications and guide the development of software solutions.
• Act as the central point of reference, providing continuous guidance and support throughout the project lifecycle, ensuring communication between stakeholders and teams.
• Work closely with UX/UI designers to ensure user-centric designs are in line with business objectives, bridging the gap between business requirements and design solutions.
• Collaborate with the development team to ensure functional specifications translate into app features that align with both business needs and user expectations.
• Collect, analyze, and document feedback from users and stakeholders to ensure ongoing improvements to the application, both in terms of functionality and usability.
• Plan and coordinate usability testing sessions to gather insights and identify areas for improvement in the user experience of the app or product.
• Assist in creating wireframes and prototypes by providing business context and ensuring the design meets both user needs and business objectives before development begins.

Skills and Experience:

To succeed in this role, you will need to demonstrate:

• At least a year as an ICT Business Analyst or in a similar role, preferably within the app development or UX space.
• A Master's degree in Business Analytics, Information technology or a related field (or higher).
• Strong analytical and problem-solving skills, with a focus on identifying business inefficiencies and developing innovative solutions to enhance business processes.
• Proficiency in Jira, Coda, and HubSpot, with hands-on experience in project management and task tracking tools.
• Expert ability to design and document system requirements, workflows, and UML diagrams, ensuring clear communication with developers and stakeholders.
• Experience in conducting UX usability testing, identifying pain points, and providing actionable recommendations from a business analysis perspective.
• Strong multitasking abilities, with experience working effectively in cross-functional teams across business, design, and development departments.
• Self-motivation, autonomy, and the ability to take initiative, driving projects forward with minimal supervision.
• Exceptional verbal and written communication skills, with the ability to convey complex business concepts and technical details to both technical and non-technical stakeholders.
• A commitment to personal presentation and professionalism, with the ability to foster strong relationships with clients and team members, both in-person and in communication.
• Leadership skills, with a focus on achieving high levels of customer satisfaction, ensuring solutions meet both business and user needs.

Benefits and Culture:

At EB Pearls, we offer a supportive and inclusive work environment with numerous opportunities for professional development and career growth. Our team enjoys:

• A positive, inclusive culture that values collaboration and personal growth.
• Clear career progression opportunities and a commitment to professional development with weekly 1:1 meeting.
• A professional and safe working environment with competitive employee benefits and entitlements.
• A competitive salary of $74,999.00 to $79,999.00 plus superannuation.
• A 38-hour work week to support a healthy work-life balance.
• The opportunity to lead and make a meaningful impact within the ICT industry.
• Team lunch every month in Good Food Restaurants.
• Special gifts in Christmas.
• Overseas and Interstate Visits

Job Types: Full-time, Permanent

Pay: $74,999.00 – $79,999.00 per year

Benefits:

• Professional development assistance
• Work from home

Schedule:

• 8 hour shift

Application Question(s):

• Are you comfortable working directly with clients and third parties to gather and document business requirements?
• Do you have experience using project management methodologies such as Agile Scrum to manage ICT projects?
• How would you rate your ability to communicate complex technical concepts to non-technical stakeholders?

Education:

• Masters Degree (Required)

Experience:

• Business analysis: 1 year (Preferred)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 08/12/2025

Expected Start Date: 22/12/2025

Job Types: Full-time, Permanent

Pay: $74,999.00 – $79,999.00 per year

Benefits:

• Employee mentoring program
• Professional development assistance
• Work from home

Application Question(s):

• Are you comfortable working directly with clients and third parties to gather and document business requirements?
• Do you have experience using project management methodologies such as Agile Scrum to manage ICT projects?
• How would you rate your ability to communicate complex technical concepts to non-technical stakeholders?

Education:

• Masters Degree (Required)

Experience:

• Business analysis: 1 year (Preferred)

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person