Business Analyst

Are you a strategic thinker who thrives on turning complex challenges into clear, actionable solutions and someone who builds strong relationships to make it happen?

What's on offer

We're looking for a Business Analyst to join our team on an initial 12-month contract, based in Bella Vista with hybrid work options available. You will play a key role in shaping digital and operational transformation across Silverchain, working with platforms like Salesforce and Skedulo. In return, you will enjoy salary packaging options to increase your take-home pay, flexible working arrangements, and be part of a mission-driven business that values innovation and continuous improvement.

What we're looking for

We are seeking someone who brings strong skills in requirements gathering, documentation, process mapping, and user story development. You should have experience supporting user acceptance testing (UAT), training, and solution rollout, along with excellent stakeholder engagement and communication skills. Proficiency in Microsoft Office and tools integrated with MS Teams is essential, and familiarity with Salesforce is highly desirable. Experience in the health care, aged care, or service sectors with dispersed workforces will be considered an advantage.

The role

Reporting to the Director, Transformation and Improvement and working closely with the Head of IT and the IT Development Manager, you will play a pivotal role in bridging the gap between business needs and technology solutions. You will immerse yourself in the business to understand our operations, gather and analyse requirements, and communicate effectively with stakeholders at all levels. Your work will directly support the successful delivery of digital and operational transformation initiatives.

Key responsibilities include:

• Translating business challenges into clear, testable requirements and user stories
• Mapping current and future processes to identify opportunities for automation and optimisation
• Supporting solution design, prioritisation, testing, and change adoption
• Collaborating with senior stakeholders and key team members across all facets of business operations.
• Analysing and discussing change requests and preparing clear documentation
• Defining reporting requirements, KPIs, and dashboards
• Coordinating workshops and contributing to project planning and governance
• Communicating changes and outcomes clearly to stakeholders

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort.  Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click 'Apply'.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

For more information contact our recruitment team at

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.