Process Improvement Senior Manager

2 days ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $120,000 - $150,000 per year

The Chief Operations Office keeps the Bank running and powers our customer obsession.

You will be part of the Platform Delivery Crew in the Financial Crime Domain working on the Sirius product which has been designed to revolutionize the way we investigate financial crime. Our crew purpose is to build world-class capabilities to investigate financial crime – faster, safer and future-fit.

SEE YOURSELF IN OUR TEAM

As the Senior Process Improvement Manager, you will drive the capture, documentation and governance of delivering strategic, complex financial crime investigation processes that span the Group. This role will work with a cross-functional squad designing our product experience, building prototypes and bringing our ambitious strategy to life and influence process capture and documentation across fourteen different product-focused squads.

This role is pivotal in driving consistency, clarity, and capability in process design and documentation, with a strong focus on ARIS tooling and business analyst enablement.

  • Process Architecture & Mapping
  • Own the end-to-end lifecycle of process documentation, including current state (as-is) and future state (to-be) models.
  • Use ARIS to design, maintain, and publish process maps that align with enterprise standards and regulatory requirements.
  • Ensure traceability between process levels (e.g., Level 3 discovery, Level 4 inception, SOPs in execution).
  • Establish and maintain process governance forums to review, approve, and manage changes.
  • Define and enforce process design standards, ensuring alignment with enterprise architecture and compliance frameworks.
  • Develop and deliver training programs for Business Analysts and Product Managers to uplift their process mapping skills.
  • Create reusable templates, guidance packs, and best practices to ensure consistency across squads and domains.
  • Collaborate with Product Owners, Technical Writers, and Change Managers to embed process thinking into delivery and Standard Operating Procedures
  • Provide expert input into business design and re-engineering initiatives, especially where off-the-shelf solutions require deviation.

WE'RE INTERESTED IN HEARING FROM YOU IF YOU HAVE

  • Proven experience in process design and governance within large-scale Agile transformation programs.
  • Advanced proficiency in ARIS or similar process modelling tools
  • Strong facilitation and coaching skills, especially in upskilling cross-functional teams.
  • Familiarity with regulatory and operational risk contexts (e.g., KYC, AML, ECDD) is highly desirable.
  • Demonstrable coaching and mentoring skills

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 07/09/2025

  • Process Improvement Senior Manager

    4 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Join to apply for the Process Improvement Senior Manager role at Commonwealth Bank1 day ago Be among the first 25 applicantsJoin to apply for the Process Improvement Senior Manager role at Commonwealth BankGet AI-powered advice on this job and more exclusive features.The Chief Operations Office keeps the Bank running and powers our customer obsession.You...

  • Process Improvement Senior Manager

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    The Chief Operations Office keeps the Bank running and powers our customer obsession.You will be part of the Platform Delivery Crew in the Financial Crime Domain working on the Sirius product which has been designed to revolutionize the way we investigate financial crime. Our crew purpose is to build world-class capabilities to investigate financial crime...

  • Senior Process Improvement Engineer

    2 days ago

    Sydney, New South Wales, Australia InfoTech Consultancy Full time $120,000 - $180,000 per year

    Position:Senior Process Improvement EngineerLocation: SydneyContract: 6+ Months and Extendable contractResponsibilitiesCommercial & Strategic PrioritiesPerform diagnostic & assessment of current state business processes, workflows and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement. Methods can also include...

  • Senior Process Improvement Engineer

    2 days ago

    Sydney, New South Wales, Australia Genpact Australia Full time $104,000 - $150,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Senior Finance Process Improvement Analyst

    4 weeks ago

    Sydney, New South Wales, Australia Sharp & Carter Full time

    Senior Finance Process Improvement AnalystJoin to apply for the Senior Finance Process Improvement Analyst role at Sharp & CarterSenior Finance Process Improvement Analyst3 days ago Be among the first 25 applicantsJoin to apply for the Senior Finance Process Improvement Analyst role at Sharp & CarterThe ClientSharp & Carter has been engaged by an iconic...

  • Senior Finance Process Improvement Analyst

    1 week ago

    Sydney, New South Wales, Australia Sharp & Carter Sydney North Shore Full time $90,000 - $120,000 per year

    The ClientSharp & Carter has been engaged by an iconic retail business with a stable of household names under their banner. A well known name and an Australian success story, the organisation is seeking an experienced finance professional to join the business in providing strategic advice and assistance through a period of change and transformation. The...

  • Finance Manager, Process Improvement

    2 weeks ago

    Sydney, New South Wales, Australia MUFG Full time $120,000 - $180,000 per year

    MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds...

  • Manager, Business Process Improvement

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Do work that mattersJoin our Financial Crime Operations (FCO) Strategy & Performance team and be a part of our mission to eradicate financial crime. We are looking for a dedicated Manager Business Process Improvement to support Financial Crime Services in achieving our vision: "To relentlessly pursue the elimination of financial crime."Financial Crime...

  • Manager, Business Process Improvement

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Do work that matters Join our Financial Crime Operations (FCO) Strategy & Performance team and be a part of our mission to eradicate financial crime. We are looking for a dedicated Manager Business Process Improvement to support Financial Crime Services in achieving our vision: "To relentlessly pursue the elimination of financial crime." Financial...

  • Logistics Process Improvement Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Techtronic Industries Australia & New Zealand Full time

    Join to apply for the Logistics Process Improvement Analyst role at Techtronic Industries Australia & New Zealand1 week ago Be among the first 25 applicantsJoin to apply for the Logistics Process Improvement Analyst role at Techtronic Industries Australia & New ZealandDirect message the job poster from Techtronic Industries Australia & New ZealandTechtronic...