Senior Process Improvement Engineer

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Process Improvement Engineer

In this role, the Senior Process Improvement Engineer will be responsible for process discovery, improvement opportunity identification, future state design and implementation of prioritised opportunities in partnership with business units and other stakeholders. This includes data analysis, stakeholder management, diagnostic, process design and re-engineering, benefit management and providing input int scoping & business case development.

Responsibilities

Commercial & Strategic Priorities

· Perform diagnostic & assessment of current state business processes, workflows and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement. Methods can also include utilising Signavio capabilities for analytics and future state design (e.g. process intelligence, process insights, customer journey, etc.)

· May be required to develop and maintain process models according to enterprise standard

· Responsible for the end-to-end delivery of assigned initiatives, including scoping, business case development, stakeholder management, process design/re-engineering, benefits management, process modelling according to enterprise standard, partnering with cross-functional teams to implement improvements.

· Maintain awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/ No Code, Generative AI

· Identifies new opportunities and works with internal/external stakeholders to translate this into value

Financial (e.g., budget expenditure, revenue, lending authority, profit targets etc.)

· Contribute to commercial outcomes and manages the expenditure and benefits realisation

· Ensure alignment to budget and expenditure that supports the enterprise profit objectives

Customer & Innovation

· Deliver initiatives for continuous improvement and innovation

· Identify and implement local and national changes to improve service performance and customer experience

· Engage in a wide range of continuous improvement initiatives, applying improvement techniques to automated, semi-automated and completely manual processes across the operating network.

· Believes in the principle of One Team and puts the customer and the Enterprise ahead of own agenda in words and actions

· Actively collaborate with business leads to identify, and implement innovative solutions to achieve business challenges / opportunities

People, Safety & Community

· Support sites to implement and take ownership of changes to their work practices

· Foster a culture of continuous improvement

· Support others to apply process modelling standard

· Foster a culture within the Function that fosters the One Client approach, focuses on safety & wellbeing, and puts the customer at the forefront of all activities and decisions

Qualifications we seek in youMinimum Qualifications

· More than 5 years of experience implementing continuous improvement processes within a labour-intensive, Industrialised workforce.

· More than 5 years of demonstrable experience in problem solving and analytical skills, including the application of DMAIC principles to improvement initiatives.

· Min of 3 years of process modelling experience using process modelling tools such as Signavio and applying BPMN 2.0 standard.

· Strong commitment to safety, backed by a practical understanding of ergonomics and Functional Safety principles.

· Track record of delivering on time.

· Experience in running and facilitating workshops in person and virtually.

· Strong interpersonal and negotiation skills to influence and achieve buy-in from diverse stakeholders.

· Demonstrated experience in establishing and maintaining quality working relationships with team members at all levels in the organisation in order to understand end to end processes.

· There will be considerable pressure on this role to attempt to address many priorities simultaneously. Effective prioritisation through strong stakeholder relationships is critical.

· Formal certification in Lean Six Sigma Green Belt

Preferred Qualifications/ Skills

· Knowledge of Australian and international standards relevant to design, implementation and operation of equipment

· Familiarity with the transport and logistics industry will be highly valued

· Data analytical skills, including experience using SQL (BigQuery), Python, Looker, Tableu and PowerBI.

· Qualifications in Industrial, mechanical, manufacturing, systems engineering, or related fields.

· Understanding of BPMN 2.0 standard and experience in process modelling tools (Signavio experience preferred)

· Formal certification in Lean Six Sigma Black Belt

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Types: Full-time, Permanent

Pay: Up to $150,000.00 per year

Application Question(s):

• Are you located in Sydney Australia?

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Sydney NSW 2000