Business Process Improvement Manager

6 days ago

Sydney, New South Wales, Australia Kyocera Document Solutions Pty Ltd Full time $104,000 - $130,878 per year

We are looking for a strategic and operational leader responsible for identifying, analysing, and optimising business processes across the organisation. This role drives efficiency, enhances service delivery, and supports scalable growth by leading initiatives that improve workflows, systems, and team structures.

Reporting to the Head of Customer Experience, this role is ideal for a dynamic leader who thrives on solving complex problems, engaging stakeholders, and delivering measurable impact.

About the Role

As our Business Process Improvement Manager, you will:

  • Analyse and document current-state processes across departments
  • Identify inefficiencies and design future-state workflows that drive performance
  • Lead cross-functional projects to implement process enhancements
  • Champion change management and stakeholder engagement
  • Mentor and develop teams to foster a culture of continuous improvement
Key Responsibilities
  • Map and evaluate business processes to uncover improvement opportunities
  • Recommend and implement structural and procedural changes aligned with strategic goals
  • Manage project timelines, resources, and communications across teams
  • Facilitate training and support for new processes
  • Monitor post-implementation success and refine as needed
  • Build internal capability to sustain optimised practices
What You'll Bring
  • Strong analytical and documentation skills
  • Proven experience in project and change management
  • Excellent stakeholder engagement and communication abilities
  • People leadership and team development experience
  • A strategic mindset with a practical approach to execution

Why Join Us?

  • Be part of a company that makes a difference worldwide through innovative solutions
  • 18 Weeks Paid parental leave
  • 2 Kyocera leave days for employees achieving 3 years' service
  • Service awards and gift vouchers to celebrate key milestones
  • Subsidised professional memberships and further education to advance your career
  • Access to the Employee Assistance Program (EAP)

About Us:

Kyocera Document Solutions has been supporting local businesses for more than 30 years. Our portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services. These services enable our customers to optimise and manage their document workflow, reaching new heights of efficiency. Through hard work, we have become a leading document solutions provider dedicated to helping organisations put knowledge to work to drive change.

Kyocera is an Equal Opportunity Employer - we are committed to maintaining a diverse workforce.  We strongly encourage applications from people with culturally diverse backgrounds and people with disabilities.

Kyocera Document Solutions is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. When you join Kyocera Document Solutions, you are joining an organisation that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best-in-class customer service with professional expertise whilst cultivating a culture of empathetic partnership – creating an overall enjoyable working environment

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