Continuous Improvement and Planning Lead

Continuous Improvement and Planning Lead

A fantastic leadership opportunity within Library Services

Full time (38 hours per week), permanent position

$114, 259 - $127,587 per annum plus Superannuation

Enhance your leadership skills with this permanent role in Library Services.

A little bit about the role

The Continuous Improvement and Planning Lead plays a strategic leadership role in driving service excellence, innovation, and operational efficiency across the library network. This position is responsible for leading service planning, policy development, and data-driven decision-making to support responsive and future-focused library services.

It oversees key functions including project coordination, service reviews, and trend analysis, while also managing staff rostering in a high-demand environment. The role leads recruitment and onboarding processes and is instrumental in promoting library services, programs, and events through effective communication and marketing strategies. With a strong focus on continuous improvement, the role ensures that services evolve to meet the changing needs of the community.

A little bit about you

You are passionate about delivering high-quality strategic leadership. You will have strong project management skills and a track record of completing milestone projects on time. As an experienced leader, managing people, you will hold a strong understanding of customer experience principles. You will have demonstrated skills in resolving complex situations and supporting diverse community needs along with excellent communication and interpersonal skills.

Employment Requirements

Relevant tertiary qualifications in Library and Information Science, Business, Public Administration, or a related field, or equivalent professional experience

Demonstrated experience in leading strategic planning and continuous improvement initiatives in a library or community service environment.

Strong analytical skills with the ability to interpret data, identify trends, and produce high-quality reports to support evidence-based decision-making.

Proven ability to manage complex projects from initiation to completion, including stakeholder engagement and change management.

Experience in developing and implementing policies, procedures, and service frameworks.

High-level organisational skills with experience managing staff rostering in a high-demand, multi-site environment.

Demonstrated capability in recruitment, onboarding, and staff development.

Excellent written and verbal communication skills, including experience in marketing, promotions, and community engagement.

Sound knowledge of contemporary library services, technologies, and trends.

Strong interpersonal skills with the ability to build effective working relationships across teams and with external stakeholders.

How to Apply

Are you ready to take the next step to build your leadership skills and challenge yourself? Apply today

To apply for this opportunity please do so online by 11:59pm Thursday 23 October 2025. All applications must be made via the online portal; no applications direct to the hiring manager will be considered.

For any further information please refer to the Position Description, or contact Caddy Purdy Acting Manager Library Services/ Tina Bourekas, Manager Library Services during business hours on for a confidential discussion.

If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on or to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it's a great time to join Boroondara