Customer Services Officer

3 days ago

Brigadoon Western, Australia Trade Skills Australia - RTO Code: 45637 Full time $60,000 - $80,000 per year

Trade Skills Australia – Recognition of Prior Learning (RPL) Specialists

Are you an experienced RTO administrator who loves getting the details right?

We're growing fast at Trade Skills Australia,
and we're looking for a motivated
Customer Services Officer
who understands the world of vocational education and thrives on structure, compliance, and helping people succeed through RPL.

Our mission is simple — we help skilled tradespeople across Australia turn their experience into nationally recognised qualifications. If you've worked in an RTO, you know how rewarding it is to see learners achieve that outcome — and how vital accurate administration is in making it happen.

About the Role

You'll be a key part of our enrolment and assessment operations, managing candidate documentation and supporting the RPL process from enquiry to completion.

Your day-to-day will include:

  • Handling candidate communication via phone and email.
  • Processing enrolments and maintaining our internal RPL systems.
  • Ensuring compliance, data integrity, and documentation accuracy.
  • Coordinating with assessors and admin staff to keep candidate files moving smoothly.

If you're the kind of person who takes pride in doing things properly the first time and enjoys keeping processes running like clockwork — you'll fit right in.

What you'll Bring

  • Proven administrative or data management experience — ideally within an RTO, CRICOS, or VET environment.
  • Strong understanding of RTO compliance and student record management.
  • Confidence using cloud-based CRMs, student management systems, or RTO software.
  • Excellent written and verbal communication skills.
  • A proactive approach and natural attention to detail.
  • Bonus: Experience supporting RPL, enrolments, or ASQA audits.

Why Join Trade Skills Australia?

  • A genuine impact helping tradespeople achieve nationally recognised qualifications.
  • A supportive, down-to-earth team that values initiative and results.
  • Bonus scheme available to all employees.
  • Flexible working arrangements — we care about outcomes, not hours.
  • A fast-moving environment with room to grow your RTO career.
  • Bring your RTO know-how to Trade Skills Australia and be part of something meaningful.

If you're an RTO professional who loves compliant systems, smooth workflows, and helping candidates achieve — we'd love to hear from you.

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