Customer Service Officer

4 days ago

Sydney Western Suburbs, Australia HAYS Full time

Permanent opportunity as a customer service officer in Western Sydney

**Your new company**
Work for a renowned financial services company based in the Western suburbs in a purely customer service based role. They are a leader in their field and are known for innovation and a high level of service delivery.

If you’re a people person, have an interest in Financial Services and you enjoy a challenge, this could be the position for you For career hungry people, you can expect career advancement and a variety of directions you can go in, there is no cap on where you can go here and you’ll be working in a hugely supportive environment.

**Your new role**
It’s all about the customer in this role, you’re encouraged to build relationships with customers and you’ll find this to be a nice job where you’re rarely dealing with difficult customers and more focussed on building relationships with the customer and making an effort to leave a lasting impression.

Day-to-day you’ll:

- Provide quality customer service to enquiries, providing information over the phone, giving basic trouble shooting assistance for technical issues through to generating financial statements
- Think outside the box to handle more technical/complex queries and deliver a quality experience
- Service general members of the public through to financial advisers/planners and also sometimes lawyers, supporting account queries and performing administration on accounts, whilst adhering to company compliance standards.

**What you'll need to succeed**

We are looking for people with:

- Recent customer service experience relevant to the role (such as from retail, hospitality or call centre)
- Full work rights to take on a full time job (5 days a week, 37.5 hours)
- Excellent communication skills with the ability to build good relationships with people.
- Demonstrate the skills to thrive in a fast paced, ever changing environment whilst striving to meet your KPI’s in a positive, enthusiastic manner.

**What you'll get in return**
Full training is provided and your learning will be staggered, starting with the more basic support and adding to your skill set later.

Hours etc:
The hours on offer here are on a roster mostly between 9am to 6.00pm Monday to Friday, some flexibility to cover later shifts will be required every but will be no later than 7pm or 8pm but will always be no more than 7.5 hours in a working day - totalling 37.5 hours a week.
- Permanent opportunity
- 63,000 inclusive of super
- Hybrid working opportunity - Parramatta office and from home
- Clear career pathways and opportunity to grow your skills and eventually your earnings
- You'll get top class training and development and you'll be working your way towards career advancement from the start

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2688742

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