Customer Service Officer

**Ongoing full-time opportunity**:

- **Office location - Parramatta, Newcastle, Wollongong, Queanbeyan desirable (other locations include Bathurst, Coffs Harbour, Orange, Albury or Murwillumbah) with flexible working supported**:

- **Salary $84,669 - $92,701 plus superannuation**

**This is a targeted role under GSE Rule 26 and Aboriginal people are encouraged to apply.**

**Perks of working for VNSW**:

- **It’s great**: We work hard, but we play hard tooand enjoy a laugh
- **It’s digital**: You’ll have access to modern devices and tools - with a modernised valuation platform known as Val IQ
- **It’s rewarding**: With huge operational and strategic delivery pieces that underpin core government functions and services, there’ll never be a dull day
- **It’s flexible**: We’re hybrid and split between the office, on the road and home. You’ll have access to generous leave options

**The role**

The **Customer Service Officer** provides customer contact services and supports objection processing and correspondence preparation. You’ll liaise with stakeholders, investigate enquiries, and ensure service level targets are met.

**Key responsibilities include**:

- Responding to customer enquiries and liaising with stakeholders
- Investigating and escalating complex matters
- Coordinating objection completion and correspondence
- Administering objection contracts and updating records
- Drafting standard correspondence and maintaining data accuracy

**For more information read the full role description**Customer Service Officer**

**What you will bring to the role**
- Strong communication and customer service skills
- Ability to manage repetitive tasks in a high-volume environment
- Experience with data entry and record management
- Ability to work collaboratively and escalate issues appropriately

**Join us**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

**About Us**

The Valuer General is an independent statutory officer, appointed by the Governor of New South Wales to oversee the State's land valuation system.

**Value NSW (VNSW**),** part of the **Department of Planning, Housing and Infrastructure**, delivers the valuation system for rating and taxing as well as compulsory acquisition compensation purposes via delegation of the Valuer General of NSW. This includes but is not limited to:

- Making more than 2.7 million residential, rural, commercial and industrial valuations annually, with a total value of approximately $3 trillion as well as managing compulsory acquisition determinations in situations where government cannot reach agreement, totalling over $1 billion per annum
- Delivering customer services and experience for 2.7 million landholders per annum - receiving up to 50,000 calls and many more enquiries
- Monitoring, assurance and governance pertaining to the quality of the valuations undertaken relevant to both the _Valuation of Land Act 1916_ and the _Land Acquisition (Just Terms Compensation) Act 1991_.

In addition, **VNSW** provides other specialised valuation activities, services and determinations for other cluster or statewide government partners - including being responsible for the delivery of all valuations for government property transactions as defined by the Government Property Framework and Treasurer’s Directions as well as more than $84 billion in government asset valuations for financial accounting purposes.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.