Customer Service Administrator

1 week ago

Greater Brisbane Area, Australia Glass Outlet Full time $60,000 - $80,000 per year

Join Our Team Customer Service - Virginia

About Us

Glass Outlet is a national supplier of innovative building products for trade-only customers, including glass, aluminium fencing, balustrading, screening, and shower screens. With a strong reputation for quality and service, our Virginia depot in Perth is a one-stop solution for trade customers' building material needs.

About the Role

We're seeking a motivated and customer-focused individual with strong office administration, customer service, and trade sales skills to join our team.

As a key point of contact for trade customers, you will:

  • Process sales orders, invoices, and stock enquiries
  • Manage customer enquiries by phone, email, and in person
  • Assist with freight scheduling and delivery coordination
  • Support day-to-day office administration
  • Actively build client relationships and provide product advice to drive trade sales

Key Responsibilities

  • Generate picking/packing reports for warehouse & production teams
  • Process trade sales orders and payments (cash, EFTPOS, credit card)
  • Provide product knowledge and upsell tailored solutions
  • Coordinate freight scheduling with internal and third-party providers
  • Handle inbound calls and emails for orders and enquiries
  • General office and administration support

Skills & Experience

  • Customer service or trade sales background (building products, logistics, or related industries desirable)
  • Strong organisational and time management skills
  • Ability to multitask with accuracy and efficiency
  • Confident using Microsoft Word, Outlook, and sales/dispatch systems
  • Knowledge of warehouse distribution or stock movement is advantageous

What We Offer

  • Competitive salary package
  • Staff discounts across our extensive product range
  • Comprehensive on-the-job training and support
  • Opportunity to grow with a fast-expanding business

If you're a dynamic, enthusiastic individual ready to contribute to a growing company, we'd love to hear from you. Apply now and be part of the Glass Outlet team

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