Customer Service Administrator

20 hours ago

Brisbane, Australia BGIS Full time

**BGIS** is currently experiencing strong company growth and requires a **Customer Service Administrator** to join our existing team.
- Permanent Full-Time| Excellent job security
- A rewarding and motivating environment
- Join a team of facilities professionals working within a great culture providing opportunities for growth
- Work for a company that wants to make a difference

**The Role**

Using a flexible and adaptable approach the responsibilities of the **Customer Service Administrator **include:

- Answer incoming calls from clients;
- Answer inquiries;
- Lodging work requests using the nominated CMMS;
- Handle complaints;
- Data entry
- Ensure that work costs are completed within the approved cost limits.
- Answer client calls within 10 seconds.
- Interpret and action the request within 3 minutes.
- Action and manage client requests for the resolution of property concerns, the rectification of building faults and assisting with inquiries.
- Develop an awareness and understanding of contract requirements, locations, specific information and up to date on any changes.
- Ensure the accurate update of a log of issues, solutions and customer information.
- Provide prompt, accurate and timely customer reporting on service levels, KPI’s, overdue work orders onsite and rectification.
- Liaise with service providers and Facilities Managers to clarify technical issues pertaining to the diagnosis of faults and the responsibility for their rectification.
- Data entry and maintenance of customer/potential customer databases.

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service Centre environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organisation.
- Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
- Demonstrated attention for detail and grammar.
- Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
- Good keyboard skills, speed, and accuracy.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- High School Certificate or equivalent.
- Previous experience in a customer service centre.
- Certificate IV in Customer Service.
- Proven experience in despatching work in a Facility Management or Trade.

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program.

  • Customer Service Administrator

    1 week ago

    Brisbane, Australia KBH Solutions Full time

    Based in Eagle Farm Mon to Fri 8am to 4pm - Salary on offer $62K - $64K plus Super - Blend of Customer Service and Administration This leading organisation based in Eagle Farm are seeking an enthusiastic Customer Service Administrator to join their busy team. In this role, you will provide first response for service enquires and ensure customer service...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Australia Embodied Full time

    Seeking a Customer Service Administrator to join a privately owned and operated business in Hemmant. As a leading provider of workshop solutions in the mining and heavy vehicle industries, this newly created role will become part of a growing internal team and be provided with in-depth systems training. As a Customer Service Administrator, you will serve as...

  • Customer Service Administrator

    3 days ago

    Brisbane, Australia HAYS Full time

    A full time, permanent, customer service administrator position in Inner North Brisbane, 55K - 60K + Super **Your new company** This Australian owned company has over 30 years of experience and specialises in the manufacturing of doors. They are very highly regarded and ensure quality service and product. They are family owned, and value a strong team...

  • Customer Service Administrator

    1 week ago

    Brisbane, Australia HAYS Full time

    Exciting job with international defence contractor - 8am to 4pm with 2 WFH days - Murarrie **Your new company** Hays has partnered with a well-known international defence contractor who is looking to bring their business onto Australian soil. This organisation is a leader in their field and offers a stable working environment, onsite parking and excellent...

  • Customer Service Administrator

    2 weeks ago

    Brisbane, Australia Plantation Homes Full time

    About the Role We are excited about the opportunity to welcome a new Project Planner to the Plantation Homes team at our office in Springwood. Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. With the financial strength of our parent company, the Sumitomo Forestry Group - a 330 year-old global...

  • Administration and Customer Service Officer

    1 week ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    12-month fixed-term contract. - Brisbane CBD location. - Reputable Australian brand with plenty of opportunities for growth. Troocoo are proud to be partnering with a thriving professional services organisation currently experiencing tremendous growth and volume. Our client is seeking additional administrative support for a busy, high-performing customer...

  • Customer Service Administrator

    1 week ago

    Brisbane, Australia Lotus People Full time

    Join a friendly, close knit team offering additional wellbeing benefits - A range of hours available inc. 7:30-3:30pm or 8:30-4:30pm - Free parking on site **About the company**: We've partnered with a distinguished and well-regarded supplier of an extensive range of medical consumables to both public and private hospital groups and specialist clinics. With...

  • Customer Service

    20 hours ago

    Brisbane, Australia Hospitality Superstore Full time

    Brisbane - CBD & Inner Suburbs - Administration & Office Support Full time **Our Company**: Hospitality Superstore is a family-owned & operated business with 20+ employees with a reputation in the hospitality industry for providing quality products and amazing service. We offer the broadest selection of kitchenware, glassware, dinnerware, commercial...

  • Customer Service

    6 days ago

    Brisbane, Australia HAYS Full time

    Full-Time, Permanent Customer Service and Sales Administration job in Lytton! **Your new company** Your new company is an Australian owned and operated business that has grown and expanded into a leader in the Aluminium building supplies industry. This company is passionate about providing exceptional customer service, and supporting their staff to...

  • Administration Officer

    2 weeks ago

    Brisbane, Australia Parliamentary Service Full time

    The Queensland Parliamentary Service is an independent agency that provides a range of services and facilities to support the operation of the Queensland Parliament. The Catering Services department operates four outlets within the precinct: Strangers' Dining Room and Lucinda Bar, Members' Dining Room and the Cafe. The department also provides food and...