Customer Service Administrator

10 hours ago

Brisbane, Australia BGIS Full time

**BGIS** is currently experiencing strong company growth and requires a **Customer Service Administrator** to join our existing team.
- Permanent Full-Time| Excellent job security
- A rewarding and motivating environment
- Join a team of facilities professionals working within a great culture providing opportunities for growth
- Work for a company that wants to make a difference

**The Role**

Using a flexible and adaptable approach the responsibilities of the **Customer Service Administrator **include:

- Answer incoming calls from clients;
- Answer inquiries;
- Lodging work requests using the nominated CMMS;
- Handle complaints;
- Data entry
- Ensure that work costs are completed within the approved cost limits.
- Answer client calls within 10 seconds.
- Interpret and action the request within 3 minutes.
- Action and manage client requests for the resolution of property concerns, the rectification of building faults and assisting with inquiries.
- Develop an awareness and understanding of contract requirements, locations, specific information and up to date on any changes.
- Ensure the accurate update of a log of issues, solutions and customer information.
- Provide prompt, accurate and timely customer reporting on service levels, KPI’s, overdue work orders onsite and rectification.
- Liaise with service providers and Facilities Managers to clarify technical issues pertaining to the diagnosis of faults and the responsibility for their rectification.
- Data entry and maintenance of customer/potential customer databases.

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service Centre environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organisation.
- Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
- Demonstrated attention for detail and grammar.
- Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
- Good keyboard skills, speed, and accuracy.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- High School Certificate or equivalent.
- Previous experience in a customer service centre.
- Certificate IV in Customer Service.
- Proven experience in despatching work in a Facility Management or Trade.

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program.

  • Customer Service and Administration

    1 week ago

    Brisbane, Australia TROOCOO Pty Ltd Full time

    Gain exposure and grow your career in new industries. - Multiple clients with locations across Brisbane and surrounds. - Temporary Contract opportunities with immediate start. Troocoo are proud to be partnering with multiple key clients who require additional temporary customer service and administration support due to their growth and volume. These are...

  • Customer Service Administrator

    2 days ago

    Brisbane, Australia HAYS Full time

    A full time, permanent, customer service administrator position in Inner North Brisbane, 55K - 60K + Super **Your new company** This Australian owned company has over 30 years of experience and specialises in the manufacturing of doors. They are very highly regarded and ensure quality service and product. They are family owned, and value a strong team...

  • Customer Service Administrator

    1 week ago

    Brisbane, Australia De Bortoli Wines Full time

    **Job Description**: De Bortoli Wines’ success stems from our family’s unwavering dedication to pushing the boundaries of innovation in world-class winemaking. Our philosophy—crafting and sharing exceptional wines, delicious food, and good times with friends—is the foundation of our proudly Australian, family-owned and operated business. Today, De...

  • Customer Service Administrator

    1 day ago

    Brisbane, Australia Plantation Homes Full time

    About the Role We are excited about the opportunity to welcome a new Project Planner to the Plantation Homes team at our office in Springwood. Plantation Homes is part of the Henley Properties Group and has operated as a trusted local builder since 2009. With the financial strength of our parent company, the Sumitomo Forestry Group - a 330 year-old global...

  • Customer Service/service Administrator

    1 week ago

    Brisbane, Australia Engineering Networks Pty Ltd Full time

    Nationally Established Products and Service Provider - Multi-Tasking Administration and Service role - Generous Salary Packages - Career Development **About the company’s** This is an opportunity to Join an established and recognised National hydraulics products and services group, who have a robust client offering from hydraulic products, service and...

  • Customer Service Administrator

    4 days ago

    Brisbane, Queensland , Australia Aaron Construction Full time $45,000 - $65,000 per year

    Job Title: Customer Service AdministratorJob Summary:We are looking for a dedicated Customer Service Administrator to join our team in the engineering industry. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries and complaints, and ensuring customer needs are met efficiently.Responsibilities:– Respond to...

  • Customer Service

    2 weeks ago

    Brisbane, Australia Conquest Personnel Pty Ltd Full time

    Love customer service and looking for a new challenge? **What you'll love about this role...** - Stability and job security - this is a company that will look after you - Variety in the role from processing orders, checking stock availability and ocassionally helping in the showroom - A well known company with mulitple offices in Aus and NZ - No weekend...

  • Scheduler / Customer Service Administrator

    2 weeks ago

    Brisbane, Australia HAYS Full time

    A permanent flexible Scheduler/Admin job on Brisbane's Southside, offering a competitive salary! **Your new company** Your new company is an honest family-owned business that cares about its employees. This is an environment where you can work together collaboratively, embracing a positive, friendly work culture. The company is highly reputable within the...

  • Customer Service

    10 hours ago

    Brisbane, Australia Hospitality Superstore Full time

    Brisbane - CBD & Inner Suburbs - Administration & Office Support Full time **Our Company**: Hospitality Superstore is a family-owned & operated business with 20+ employees with a reputation in the hospitality industry for providing quality products and amazing service. We offer the broadest selection of kitchenware, glassware, dinnerware, commercial...

  • Customer Service

    1 week ago

    Brisbane, Australia HAYS Full time

    A permanent full time Customer Service Officer job based in Lytton, offering a competitive salary! **Your new company** Your new company is a multi-national manufacturing company who is committed to innovation, flexibility, strong growth and socially responsible business ethics. This company is recognised worldwide, they respect the environment, and provide...