Customer Service Administrator

2 weeks ago

Brisbane, Australia BGIS Full time

**BGIS** is currently experiencing strong company growth and requires a **Customer Service Administrator** to join our existing team.
- Permanent Full-Time| Excellent job security
- A rewarding and motivating environment
- Join a team of facilities professionals working within a great culture providing opportunities for growth
- Work for a company that wants to make a difference

**The Role**

Using a flexible and adaptable approach the responsibilities of the **Customer Service Administrator **include:

- Answer incoming calls from clients;
- Answer inquiries;
- Lodging work requests using the nominated CMMS;
- Handle complaints;
- Data entry
- Ensure that work costs are completed within the approved cost limits.
- Answer client calls within 10 seconds.
- Interpret and action the request within 3 minutes.
- Action and manage client requests for the resolution of property concerns, the rectification of building faults and assisting with inquiries.
- Develop an awareness and understanding of contract requirements, locations, specific information and up to date on any changes.
- Ensure the accurate update of a log of issues, solutions and customer information.
- Provide prompt, accurate and timely customer reporting on service levels, KPI’s, overdue work orders onsite and rectification.
- Liaise with service providers and Facilities Managers to clarify technical issues pertaining to the diagnosis of faults and the responsibility for their rectification.
- Data entry and maintenance of customer/potential customer databases.

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service Centre environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organisation.
- Strong demonstrated professional telephone manner - listening, questioning, empathy, clear client outcome, and professionalism.
- Demonstrated attention for detail and grammar.
- Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access.
- Good keyboard skills, speed, and accuracy.
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
- High School Certificate or equivalent.
- Previous experience in a customer service centre.
- Certificate IV in Customer Service.
- Proven experience in despatching work in a Facility Management or Trade.

**Culture**

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

**Benefits**

BGIS offers Professional Development opportunities, excellent Company Benefits and an exceptional Employee Recognition Program.

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