National Account Relationship Manager

5 days ago

Richmond, Australia Hypro Pet Foods Full time $90,000 - $120,000 per year

The National Account Manager (NAM) is responsible for managing and growing relationships with key pet specialty accounts including Petstock, Petbarn and Pet Circle. This role focuses on delivering sales targets, driving category performance, and executing strategic plans in alignment with overall business objectives. The NAM will act as the main point of contact for large-scale customers, negotiating contracts, promotions, and joint business plans to maximize mutual growth and profitability. New Business will also be a key part of the role.

Key Responsibilities:

Account Management:

  • Manage and develop strategic relationships with key national retail accounts (e.g. petfood stores or e-commerce platforms).
  • Act as the primary liaison between the customer and internal teams (marketing, supply chain, finance).

Sales & Revenue Growth:

  • Achieve and exceed annual sales and margin targets.
  • Develop tailored business plans for each account, aligned with the customer's and company's strategic objectives.

Planning & Forecasting:

  • Lead accurate demand forecasting and promotional planning for each account.
  • Collaborate with supply chain to ensure stock availability and fulfillment.

Negotiation & Commercial Terms:

  • Negotiate pricing, trading terms, promotional investments, and joint business plans.
  • Monitor trade spend and ensure ROI on promotional activities.

Performance Analysis & Reporting:

  • Analyse sales performance, market trends, and customer data.
  • Prepare regular performance reviews and presentations for internal and external stakeholders.

Cross-functional Collaboration:

  • Work closely with marketing to execute consumer campaigns and product launches.

Requirements:

  • 3–7+ years of experience in FMCG sales, account management, or commercial roles.
  • Proven success managing large key accounts and ALTERNATE channel accounts

Skills:

  • Strong negotiation and communication skills.
  • Commercial acumen and data-driven decision-making.
  • Ability to manage multiple stakeholders and work cross-functionally.
  • Proficiency in Microsoft Excel, PowerPoint, and CRM tools (e.g.Hubspot).

Key Competencies:

  • Strategic thinking & planning
  • Customer focus & relationship building
  • Results orientation & accountability
  • Analytical mindset
  • Influencing & negotiation
  • Agility & problem solving

KPIs / Success Metrics:

  • Achievement of sales and profit targets
  • Account growth and retention
  • Forecast accuracy
  • ROI on promotions
  • Customer satisfaction

  • National Account Manager

    5 days ago

    Richmond, Australia Mattel Full time

    CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. At Mattel we are at our best when every member of our team feels respected, included, and heard. We are committed to facilitating a diverse...

  • National Account Executive

    2 weeks ago

    Richmond, Australia Brown Family Wine Group (BFWG) Full time

    **Introduction**: **About us**: Brown Family Wine Group is one of Australia’s most loved and respected wine companies built on over 130 years’ experience in quality winemaking, market leading innovation and family values that are at the heart of everything we do as a business. Our portfolio has grown over time to now include market leading wine brands...

  • Business Relationship Manager

    5 days ago

    Richmond, Australia McMillan Shakespeare Full time

    Since signing up our first customer in October 2016 Plan and Support Services (PSS) (part of the McMillan Shakespeare Group) has rapidly grown to become Australia’s leading expert in NDIS Plan Management and Support Coordination. At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We’re one team. In this...

  • Account Manager

    2 days ago

    Richmond, Australia Fonterra Full time

    Career development opportunities in a progressive category leading business - Manage a significant portfolio of Foodservice distributors - Fully maintained company vehicle, mobile phone and laptop provided **Your Purpose** Joining Fonterra in an Account Management role (internally known as a Distributor Manager), you will be responsible for delivering...

  • Relationship Manager Financial Institutions

    2 weeks ago

    Richmond, Australia Australia Post Full time

    **Help us deliver a better tomorrow** Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Imaging Account Manager

    1 week ago

    Richmond, Australia GE Healthcare Full time

    Importantly, you will be able to recognise opportunity and grab it with both hands, ensure pricing compliance to maximise business profit and you will be crystal clear on roles and responsibilities within GE Healthcare to identify who to engage with to ensure a customer centric approach. This role is based in Victoria and will require extensive travel...

  • Account Manager Ii

    5 days ago

    Richmond, Australia Blackhawk Network Full time

    About Blackhawk Network: Overview: **BASIC PURPOSE**: Main point of contact for an assigned account portfolio; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the...

  • Victoria Service Account Manager

    2 days ago

    Richmond, Australia GE Healthcare Full time

    **Job Description Summary**: As the Service Account Manager for VIC at GE HealthCare you will be expected to take the lead in winning service sales opportunities in your assigned territory by building and conveying compelling Service Contract value propositions to maximise contract capture as well as working closely with the equipment sales team to win...

  • Account Manager

    2 weeks ago

    Richmond, Australia Blackhawk Network Full time

    About Blackhawk Network: - At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for...

  • Assistant National Operations Manager

    5 days ago

    Richmond, Victoria, Australia Fernwood Fitness Full time $110,000 per year

    **Assistant National Operations ManagerFernwood Fitness**Full-time | Hybrid working model | $110,000 + super | National Support Office, VictoriaJoin Australia's most iconic women's health, fitness & wellness brand – and help shape the future of Fernwood.We're looking for an experienced Operations Manager with a proven track record in the health & fitness...