Account Manager

2 days ago

Richmond, Australia Blackhawk Network Full time

About Blackhawk Network:

- At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners._
- We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring_

Overview:
**As an Account Manager, you will support the growth and development of the business through managing the relationship, growth, satisfaction of our key distribution partners.**

**Please note this is a 12 month contract and can be based from our Melbourne or North Sydney office.**

**Responsibilities**:

- Build and develop the strategic partnerships in both new and existing channels
- Manage and lead the day to day ongoing relationship lead of Corporate partners including: on boarding cards into programs, escalations and account specialists overseeing and helping with issue avoidance and resolution, promotion coordination, inventory management, logistics leadership and manage reporting requests
- Manage digital and physical product and solutions for new and existing partners
- Partner with the Sales team and work collaboratively to operationalize new and existing client programs and support and grow the business
- Collaborate with internal stakeholders for new partner onboarding throughout the client integration
- Manage client gift card content: quarterly content review, presenting new gift cards and presenting discounts to partners and oversee CSM team to create CRCL’s
- Send partner all gift card assets including artwork, T&Cs, descriptions

Qualifications:

- Experience in business management, sales, or account management with a diverse customer base
- Knowledge of Gift Card, Loyalty, or Prepaid category (desirable)
- Proven track record of successfully influencing in a matrixed organization
- Strong communication, presentation, and interpersonal skills
- Highly motivated with strong level of initiative, energy, and enthusiasm
- Accustomed to working in a fast paced, rapidly changing environment
- Extensive planning and organisation skills
- Strategic, collaborative outlook

EEO Statement:

- You’ll work with some of the nicest, most intelligent and down to earth people here at Blackhawk Network APAC: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do, we work hard and we have fun along the way. We have a flexible working policy and we encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration._

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