Project Support Assistant

About Us

SydWest Multicultural is a not-for-profit organisation which is committed in providing a broad range of services across Greater Western Sydney, the Inner West and the City of Sydney. We are a leading organisation on cultural diversity offers flexible and integrated services across the life cycle for refugees and migrants; support for seniors; disability support; women and families; youth; housing support; and settlement services.

SydWest Multicultural Services' Mission is to deliver quality services meeting diverse needs to maximise individual and community outcomes.

Our Vision is to create an inclusive society where all people have equal opportunities to grow and thrive.

The Project Support Assistant - CHSP is part of the SydWest's Aged Care Team which is part of SydWest's Aged Care Services Division. This position is responsible for providing individual assistance to SydWest's Aged Care Consumers as outlined in their individual care plans. The Project Support Assistant role is a crucial frontline role which ensures all consumers needs are met and all services are delivered to a Gold Standard.

Role

The Project Support Assistant - CHSP is part of the SydWest's Aged Care Team which is part of SydWest's Aged Care Services Division. This position is responsible for providing individual assistance to SydWest's Aged Care Consumers as outlined in their individual care plans. The Project Support Assistant role is a crucial frontline role which ensures all consumers needs are met and all services are delivered to a Gold Standard.

KEY ACCOUNTABILITIES

Support the SSC by.

• Provide Gold Standard, Respectful and Culturally Sensitive Centre-based Respite and Group Social Support to SydWest's Aged Care Consumers
• Provide Gold Standard Customer Service to all SydWest Aged Care Consumers
• Provide SydWest's Aged Care Consumers services consistent with Aged Care Quality Standards and Aged Care Quality & Safety Commission Policies & Procedures
• Adhere to SydWest's Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace
• Ensuring own and others safety in working within a community related role

Essential Criteria

• Bilingual Desired
• Certificate III or IV in Individual Support / Ageing or experience in running group-based activities
• Minimum P2 Driver's license and access to a fully registered and comprehensively insured motor vehicle;
• Personal Smart Phone & Internet Access
• Basic computer knowledge
• Availability & flexibility to work a variety of shifts from Monday to Friday
• Effective verbal and written communication skills to engage effectively with a broad audience
• Knowledge and Ability in supporting consumers from a Culturally and Linguistically Diverse Background
• Awareness of the Aged Care Quality Standards and Aged Care Quality & Safety Commission
• Current Australian National Police check
• Current Working with Children Check
• Current First Aid Certificate

ESSENTIAL REQUIREMENTS

• High level administration skills
• Understanding of aged or community services and/or relevant experience.
• High levels of initiative, confidentiality and sensitivity in the performance of work.
• Computing skills, including basic operating systems; managing databases and out of transport and assist with ordering food.
• Proven ability to work autonomously and with minimal supervision with great initiative.
• Alignment with SydWest MS mission, vision and values and ability to lead others in the practice of these.
• Understanding of how this role relates to the outcomes of the organisation's strategic objectives.
• Excellent interpersonal and customer focused skills with the ability to engage and build trust and rapport with a diverse range of people.
• Understanding of the issues faced by elderly people from a CALO background in accessing services.
• Excellent organisational and time management skills, including the ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
• Proven record of working effectively with CALD communities and understanding of their barriers in accessing services.
• NSW drivers' licence & National Police Check

YOUR KEY ATTRIBUTES FOR THE ROLE

Resilience and Courage

• Always be calm and act constructively in highly pressured and unpredictable environments;
• Give direct & honest response;
• Accept criticism of own ideas and respond in a thoughtful and considered way;
• Continue toward goals in the face of difficulty and adversity.

Orientation and Self Management

• Maintain focus on goals;
• Independently pursue business objectives in an organised and efficient manner;
• Priortise work tasks to meet job responsibilites;
• Minimise work flow disruptions to complete high quality work within a specified time frame.
• Good communication and listening skills to ensure professionalism and correct information is provided.

Flexibility

• Adapt effectively to changing plans and priorties;
• Ability to handle multiple tasks at once.