Business Centre Manager

7 hours ago

Melbourne, Victoria, Australia CreativeCubes Full time $80,000 - $120,000 per year

About the Company

CreativeCubes.Co is a leading provider of coworking spaces, renowned for reimagining member experiences and setting new standards in service and hospitality. We are disruptors in the office space industry, offering vibrant, community-driven environments where businesses thrive at CreativeCubes.Co, we are committed to delivering impeccable customer service and fostering a culture that inspires collaboration, innovation, and growth. Join us and be part of a dynamic team transforming how people work

ORGANISATION RELATIONSHIPS & COMMUNITY DEVELOPMENT


• Collaborate with the Centre Team Members and management to align with the Company's policies and procedures and ensure objectives are understood and implemented.


• Promote awareness of the facilities within the Community.


• Cultivate a strong sense of Community within the Centre where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere.


• Maintain the Community Boards/screens, hosting regular morning teas, networking functions and regular 'wine downs'.


• Take appropriate, effective corrective action to address and prevent the recurrence of any complaints and non-conformances.

RESPONSIBILITIES:


• Manage all daily requirements, including the centre's opening and closing, Member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required.


• Work with the centre team to facilitate internal/external event promotions.


• Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome. This also includes the input and maintenance of these enquiries in HubSpot.


• Ensure centres are adequately staffed and 'run' with cover for staff absences, ensuring arrangements are made and communicated to the relevant parties.


• Ensure that your centre reaches the monthly profit goals set in the budget.


• Ensure effective communication between all team members, enabling the staff to provide high-standard customer service to our clients efficiently


• Manage the efficient set-up and 'onboarding' of all new clients (eg. office set up, inductions, allocation

of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures


• Manage all aspects of invoicing for your centre, and debt collection for your centre


• Prepare weekly reports for Management, such as sales/occupancy reports, variable reports, and a meeting room cluster report


• Profit and Loss Review for your centres every month


• Ensure all Team Members are trained and inducted into the centre per current procedures

SALES AND LEASING:


• Touring and follow-up of potential clients at each assigned location.


• Prepare and follow up on all proposals sent per current processes.


• Liaise with the Sales Area Director on all tours and enquiries.

MAINTENANCE:


• Responsible for maintaining your assigned centre/s (i.e., daily cleanliness of the facility,  such as lights, cleaning, carpets, walls, and general presentation).


• Manage all other maintenance requests for the centre to ensure that it is always kept in excellent condition.

NETWORKING:


• Hosting weekly afternoon drinks and regular networking events for clients in your assigned  Centre locations per the schedule agreed upon with the Area Sales Manager.

OTHER:

Any other duties reasonably requested in line with any of the above.

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