Centre Manager

2 weeks ago

West Melbourne, Victoria, Australia City Cave Full time

About Us

We are on the search for a Centre Manager to lead one of our HQ-Owned locations - City Cave West Melbourne.

City Cave Float & Wellness Centres aims to build healthier communities through services that support the mental and physical wellbeing of our clients through Float Therapy, Infrared Saunas and Massage services. The brand is on the fast track to success as it is the fastest growing health and wellness brand in the Southern Hemisphere.

This is a unique opportunity to join a head office owned location, offering the chance to work with the founders of the brand and gain valuable insight into the operations of a fast-growing national company. Being part of the HQ owned centres may also open pathways for future professional development within the business.

About the opportunity

We have an exciting opportunity for an experienced Centre Manager to lead our City Cave centre to success. This role will be responsible to oversee all areas of centre operations through leading and coaching your team, driving sales growth and executing operational requirements to deliver excellence across the centre. This role suit someone who loves to support our clients through exceptional customer service ensuring a 5 star wellness experience.

Key Responsibilities

  • Overall operational control and performance of the City Cave Centre.
  • Maintain sales and second line of income targets.
  • Merchandising of inventory.
  • Outbound customer communication.
  • Create strong & mutually beneficial community relationships.
  • Complete daily and weekly reports.
  • Administration and Diary Management.
  • Complete water chemistry test and treat effectively.
  • Respond to all customer feedback and enquiries promptly.
  • Ensure all facilities and services are in a safe and operational capacity.
  • Complete marketing for the centre.
  • Ensure that dress standards are maintained by all staff in the centre.
  • Ensure that the customer service needs and expectations are exceeded daily.
  • Ensure facility remains clean and well presented at all times.
  • Make sure all Float Rooms are clean and dry between clients.
  • Make sure all infrared Sauna Rooms are cleaned and prepped for the next client.
  • Health Fund Receipting.
  • Clinical Documentation Compliance for Massage Therapists.
  • Massage Therapist Management.
  • Recruitment and new staff inductions to centre.
  • Performance Reviews.
  • Brand compliance.
  • Supplier Communication.

About you

  • Positive attitude.
  • Good work ethic.
  • Clean and tidy appearance.
  • Love cleaning and maintaining a beautiful environment.
  • High-level communication skills.
  • Ability to work to deadline.
  • Responsible and organised.

Why work for us? City Cave Benefits

  • Discounted City Cave services.
  • Supportive work environment and career progression opportunities.

We are a busy Centre, and open until 9 pm 7 days per week, so the ability to work flexibly is highly desirable.

Join this amazing company by clicking APPLY now

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