Permanent Customer Service Officer

4 days ago

Sunshine North, Victoria, Australia Randstad Australia Full time $60,000 - $80,000 per year

Location: Sunshine, VIC

Hours: Full-time, Monday–Friday, 9:00am – 5:30pm

About The Role
Join a global leader in pants and coatings with a history dating back over 200 years

We're seeking an enthusiastic & proactive Customer Service Officer to join the team in Sunshine

In this role, you'll be the first point of contact for customers, handling orders and enquiries with accuracy and a professional approach.

Key Responsibilities

  • High volume customer service calls & emails - 80 to 100 per day
  • Register, process, file, and archive customer orders via phone, email, or digital systems
  • Support the end-to-end order-to-cash process with precision and care
  • Build excellent customer relationships through timely, clear communication
  • Offer product and customer solutions, and suggest workflow improvements

About You

  • 1-2 year experience in customer service within a fast-paced environment
  • Strong computer and clerical skills (Microsoft Excel, Word, Outlook, PowerPoint)
  • High attention to detail, effective communication, and a team-oriented mindset
  • Familiarity with SAP is highly advantageous

Employee Benefits

  • Permanent position with an immediate start
  • On-site parking and accessible via public transport
  • Discounted private health insurance with Bupa
  • Free onsite physiotherapy sessions each week
  • Subsidised gym membership available annually

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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