Customer Service Manager

3 weeks ago

North Melbourne, Victoria, Australia APPRISE CONSULTING PTY LTD Full time
Melbourne Tractors is a leading supplier of new and used construction and earthmoving equipment, with branches located in Somerton and Dandenong, Victoria. A family-owned company that is successfully operating from 4 locations around Victoria with branches at Somerton, Dandenong, Ballarat, and Terang for over 30 years.

Melbourne Tractors is the authorised dealer for Kobelco Excavators, New Holland Construction, ASV Positrack Loaders, Merlo Telehandlers, MSB Hammers, KenBuilt and Digga Attachments. We stock everything from track loaders, wheel loaders and skidsteer loaders to compact and heavy excavators, backhoe loaders and telehandlers.

We are seeking highly qualified Customer Service Manager to join our success-driven team at our Meltrac Machinery Branch in Terang, Vic on a full time and permanent basis.

Key Responsibilities include but are not limited to:
Develop and review policies, programs and procedures concerning customer relations and goods and services provided
Maintain good customer relationships
Oversee and assist with customer queries and concerns
Oversee and assist with the day-to-day customer service function including phone and email support
Process customer and supplier invoices (recipient created) using company specific software
Provide customer summaries and reports using company specific software and excel
Provide efficient business–focused customer services and respond proactively to verbal and written enquiries, in an accurate and timely manner.
Liaise with other organisational units, service agents, contractors, and customers to identify and respond to customer expectations
Maintain business records
Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
Account reconciliations
Ensure the company's policies, procedures and standards are adhered to
Report and collaborate with senior management to promote growth with customers and suppliers

To be considered for this role, you must have
Excellent customer service relations experience
Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)
Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.
With proven high level of professionalism, discretion, and confidentiality
Strong communication and reporting skills
Must be able to work independently or as part of a team
Great interpersonal skills.

If you possess the qualities and skills required for this role and you feel this job is for you, please apply now
Salary: Between $75,000 and $80,000 per annum + Super

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Graincorp Full time

    Select how often (in days) to receive an alert: Create AlertNational Customer Service Manager - West FootscrayEmployment Type: Permanent (Full Time)Business Area: Operations & CommercialLocation:West Footscray, Victoria, AURole:National Customer Service ManagerLocation:West FootscraySalary range: Up to $210,000 including super + bonus opportunityWhat did you...

  • Customer Service Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeRetail Full time $80,000 - $110,000

    Customer Service ManagerThis role offers a fantastic opportunity for a customer service professional to take on a leadership position in a fast-paced retail environment.About the JobThis is a management position that requires supervising a team and providing guidance to ensure exceptional customer service is delivered at all times.You will be responsible for...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Myer Full time

    Join to apply for the Customer Service Manager role at MYER.Be part of a dynamic environment at Myer Doncaster.Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.The role is the driving force behind our customer service excellence, leading teams across departments to deliver memorable...

  • Customer Service Manager

    1 week ago

    Melbourne, Victoria, Australia Coles Group Full time

    We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.**About the team**Our Coles Liquor team work across three leading brands...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia MYER Full time

    Join to apply for the Customer Service Manager role at MYER.Be part of a dynamic environment at Myer Doncaster. Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. The role is the driving force behind our customer service excellence, leading teams across departments to deliver memorable...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia MYER Full time

    Join to apply for the Customer Service Manager role at MYER. Be part of a dynamic environment at Myer Doncaster. Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. The role is the driving force behind our customer service excellence, leading teams across departments to deliver...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Add expected salary to your profile for insightsAre you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for youAbout Diamond Energy, an Energy Bay BrandEnergy...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Add expected salary to your profile for insightsAre you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for youAbout Diamond Energy, an Energy Bay BrandEnergy...

  • Customer Service Manager

    2 weeks ago

    Melbourne, Victoria, Australia Myer Pty Ltd Full time

    OverviewJob no:943822Work type:Permanent / Full timeLocation:Melbourne CityBe part of a dynamic environment at our flagship store,Myer Melbourne.Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.Be the driving force behind our customer service excellence leading teams across various...