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Customer Service
2 weeks ago
About the Business
Triple A Teatowels is a proudly family-run commercial laundry that has been servicing Greater Melbourne since 2010. Over more than a decade, we've built a strong reputation for reliability, care, and excellence, supporting some of Melbourne's best-known hospitality venues. We're trusted because we don't just deliver linen, we deliver confidence, consistency, and service that keeps our customers' venues running seamlessly.
We're now entering a period of growth and expansion, which means our team is growing too. It's an exciting time to join Triple A, as we continue to strengthen our service and scale to support even more of Melbourne's most iconic venues.
About the Role
We're looking for a full-time Customer Service & Sales Officer (38 hours per week, Monday to Friday) to join our friendly office team in Coburg North.
This is a hands-on role where you'll be the first point of contact for our clients, helping to solve problems, answer queries, and ensure every interaction reflects the Triple A standard.
Key Responsibilities:
- Handle incoming customer enquiries via phone, email, or in person
- Investigate and resolve account issues (e.g. billing discrepancies, missing credits, delivery concerns)
- Manage escalated or difficult customer situations with professionalism and empathy
- Liaise with internal teams (Accounts, Orders, Production, Deliveries) to resolve problems efficiently
- Document all customer interactions and outcomes clearly
- Follow up on open cases to ensure full resolution and customer satisfaction
- Identify recurring issues and recommend process improvements
- Support general customer service tasks including order follow-up and product queries
Why Join Us?
This is an excellent opportunity for someone who thrives in a fast-paced, small team environment and enjoys taking responsibility. Our office team is friendly, inclusive, and supportive, and we're looking for someone who is eager to learn, grow, and contribute.
As Triple A grows, so will your opportunities. You'll be joining at a pivotal time, with the chance to make your mark, develop new skills, and grow alongside the business.
The right candidate will be:
- Confident in communication, both written and verbal
- Attentive to detail and accuracy
- Proactive, with the ability to work independently once trained
- Strong at prioritising and managing deadlines
Qualifications & Experience
- Minimum 1 year experience in a similar customer service or office role
- Proficiency in MS Office (Word, Excel, Outlook)
- Strong organisational and multi-tasking skills, calm under pressure
- Accurate and methodical data entry skills
- Ability to take ownership, problem-solve, and follow tasks through to completion
- Excellent time management and self-motivation
If you're looking to join a respected Melbourne business at a time of exciting growth, where your work makes a real impact and where reliability and service excellence are valued, this role could be for you.
Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Application Question(s):
- Tell us about a time you had to deal with a frustrated or upset customer. How did you handle the situation, and what was the outcome?
- Hospitality is fast-paced and unpredictable at times. How do you keep your cool and keep the client confident in you, even if you don't have the answers straight away?
- If we asked one of your past-managers how you come across on the phone with clients, what would they say?
Experience:
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Required)
Location:
- Coburg North VIC 3058 (Preferred)
Work Location: In person
