Customer Service Officer

2 weeks ago

Adelaide, South Australia BGIS Full time $40,000 - $60,000 per year
Job Description:

Purpose of the RoleKey Responsibilities
  • Answer incoming client calls and log service requests using multiple CMMS platforms
  • Action work orders and assign tasks to relevant service providers
  • Track, follow up, and report on open requests to meet contractual KPIs
  • Handle complaints, provide issue resolution and escalate where required
  • Liaise with service technicians and facility managers for job updates
Education, Experience & SkillsEssential:
  • Demonstrated experience in a call centre, operations centre, or facilities help desk
  • High attention to detail, time management, and administrative accuracy
  • Excellent phone manner and ability to communicate professionally across teams
  • Experience using Microsoft Office Suite and CMMS platforms
  • Adaptable, reliable, and responsive to changing priorities
Desirable:
  • Exposure to property, facilities, or trade-related environments
  • Certificate IV in Customer Service or similar
  • Prior experience with multiple client accounts and dispatch coordination


How to ApplyEligibility

BGIS

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