Customer Service Officer

4 hours ago

Adelaide, South Australia EGM Partners Full time $45,000 - $60,000 per year

Are you passionate about helping people and want to contribute to a sustainable future? Join a leading Australian energy efficiency company as a Customer Service Officer and play a vital role in supporting customers on their energy journey.

About us:

Founded in 2014, MAC Trade Services has grown to become one of South Australia's largest energy services companies. They deliver over 5,000 home and business upgrades each year, from solar and batteries to hot water, air conditioning, lighting and EV charging. Partnering with major energy retailers, they are helping thousands of Australians reduce reliance on fossil fuels and move towards a sustainable future.

About the role:

As a Customer Service Officer, you will be the first point of contact for customers seeking help with rebates, claims, installations, and general enquiries. You'll manage inbound calls, emails, and customer documentation with accuracy and professionalism, guiding customers through online applications and troubleshooting issues. Working in a fast paced team, you'll provide excellent service while contributing to operational success.

About you:

We are seeking a motivated and customer focused professional who can balance customer service delivery with accurate administrative processes.

You will bring:

  • Proven experience in a customer-facing role, ideally in energy, sustainability, trade, or related industries
  • Strong communication skills with the ability to navigate sensitive or complex customer situations
  • Proficiency in Microsoft Office and the ability to quickly learn new systems
  • A hands-on approach with the ability to manage multiple tasks and priorities day to day
  • Attention to detail and process awareness to ensure accurate reporting and documentation
  • A genuine interest in sustainability and supporting Australia's transition to cleaner energy

Why this opportunity:

  • Work for a company driving meaningful sustainability and energy efficiency projects across Australia
  • Gain exposure to diverse residential and commercial energy initiative.
  • Build your skills in customer service, administration, and energy solutions
  • Be part of a collaborative, supportive, and mission-driven team
  • Contribute directly to reducing carbon emissions and supporting a cleaner energy future

Next Steps:

If this sounds like the role for you, we'd love to hear from you. Apply today If you would like more information ahead of applying, please contact Mitchell Clarke

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