Customer Service Officer

7 days ago

Adelaide, South Australia Hays Full time $104,000 - $130,878 per year
Your new company This reputable State Government Department plays a vital role in supporting the community through a range of legal and administrative services. Based in the Adelaide CBD, the team is seeking a motivated and detail-oriented Customer Service Officer to provide essential support across a variety of administrative and client-facing tasks
Your new role As a Customer Service Officer, the main component of your role will be answering high volumes of calls and providing exceptional customer service. You will also be responsible for:
  • Triaging incoming phone calls and directing enquiries to the appropriate areas.
  • Sorting incoming mail and scanning legal documentation.
  • Accurate data entry, including setting up files and recording activities.
  • Providing general administrative support to the team as required.
  • Attending visits or appointments as a subscribing witness.

What you'll need to succeed To be successful in this role, you will demonstrate:
  • Previous experience in a customer service, call centre or reception roles.
  • Experience working within government or legal environments (desirable).
  • Strong communication and interpersonal skills.
  • High attention to detail and accuracy in data entry.
  • Ability to manage sensitive information with confidentiality.

What you'll get in return An initial 1-2-month temporary engagement within State Government with high potential for extension, a competitive hourly rate of $37 + Super, along with the ability to utilise your skills to assist vulnerable people Temporary and Casual workers through Hays also enjoy a wide range of benefits including:
  • Weekly pay cycles
  • Nominated choice of Superannuation fund
  • Online timesheet submission and approval
  • No hidden fees or costs for our services
  • Regular contact with local Adelaide consultants throughout the duration of your assignment.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Carlie Lang. If this job isn't quite right for you, but you are looking for a new position within State or Federal Government, please contact the Hays Government Team for a confidential discussion about your career.

LHS 297508 # Carlie Lang

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