Customer Service Officer

23 hours ago

Adelaide, South Australia Haircare Group Full time $70,000 - $120,000 per year

Join the Haircare Group Family

At Haircare Group, we're more than just a company—we're a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we're passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it's more than hair—it's about making a difference in people's lives.

The Role

We are looking for a Casual Customer Service Officer to join our Marleston Head Office team. If you're a qualified hairdresser with a passion for customer service and administration, this could be your perfect opportunity

Why this is the role for you:

  • 2-3 days a week working in a casual, supportive environment.
  • Utilize Your Expertise: Combine your hairdressing background with your customer service skills in a role that values your experience and input.
  • Work with a Purpose: Make a difference by delivering exceptional service and building lasting customer relationships.

Your Responsibilities:

  • Provide exceptional customer service by responding to inquiries promptly via phone, email, and Zendesk, ensuring a positive experience every time.
  • Process orders accurately and efficiently into our ERP system, ensuring customers receive exactly what they need.
  • Offer expert advice and tailored solutions that make a real difference for each customer.
  • Build and nurture strong relationships, ensuring clients feel supported throughout their journey with us.
  • Keep customers in the loop with timely updates on order progress, ensuring transparency and trust.

What We're Looking For:

  • A qualified hairdresser—your expertise is key to providing top-notch advice and customer care.
  • At least 2 years of experience in a customer service or administration role.
  • Strong multitasking and prioritization abilities, with a keen eye for detail and accuracy.
  • Exceptional communication skills—both written and verbal.
  • Proficiency in Microsoft Office Suite and ERP systems.
  • A positive, friendly personality who loves interacting with people and has a genuine passion for sales.
  • Strong problem-solving abilities and initiative—no two days are the same

What We Offer:

  • Competitive pay plus generous product discounts and an annual product allowance.
  • A supportive, fast-paced, and fun team culture that feels more like family.

Ready to Take the Next Step? Apply Now

If you're a qualified hairdresser who's ready to bring your skills to a role that values your expertise, we'd love to hear from you. For us, it's more than hair—it's about making a real impact.

Please note: You must have full Australian work rights to apply for this role.

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