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APS 4 Hearing Services Administrative Officer
2 weeks ago
Job Title: APS 4 Hearing Services Administrative Officer
Location: Woden, ACT
Employment Type: Labour hire contract
Workplace Flexibility: Hybrid (minimum 3 days per week in office)
Duration: ASAP – 30 June 2026 (with potential extension)
Salary: $50 per hour + 11.5% superannuation (no leave entitlements)
Eligibility: Australian Citizenship required. Police check required (recent check highly desirable).
About the Role We are seeking a proactive and detail-oriented APS 4 Hearing Services Administrative Officer to join our team. This role is well-suited to someone who enjoys a mix of administrative process work and investigative tasks. You will play a key role in managing client records, investigating complaints, liaising with stakeholders, and supporting improvements to systems and procedures.
Key Responsibilities
- Respond to client and stakeholder queries via email with clear, accurate, and timely advice.
- Manage requests from legal firms and courts for client records, including validation, redaction, and clearance.
- Support the investigation and resolution of complaints, gathering and assessing information to provide recommendations.
- Assist with testing and implementation of updated processes and systems.
- Coordinate and triage applications for revalidated services.
- Analyse applications using Excel and Citizen Space and communicate outcomes to stakeholders.
- Contribute to online application process improvements, documentation updates, and communications.
- Provide occasional support across the team, including Executive Assistant and Coordination backup.
- Maintain the decision management register and contribute to Standard Operating Procedures.
Key Capabilities and Experience
- Strong written and verbal communication skills with the ability to draft clear responses.
- Experience in complaints management or investigations (highly regarded).
- Experience working in a hearing clinic would be advantageous.
- Ability to apply sound judgement, integrity, and professionalism in handling sensitive matters.
- Strong organisational skills and ability to work to deadlines within established processes.
- Comfortable working independently and collaboratively in a team environment.
- Good stakeholder engagement and problem-solving skills.
- Ability to understand and apply program policies and procedures.
- Prior APS experience is advantageous but not essential. Candidates with transferable experience from similar administrative or client-service environments are encouraged to apply.
- Familiarity with hearing services or audiology environments is a bonus but not expected.
Why Join Us?his role offers the opportunity to contribute to a meaningful program that directly supports Australians with hearing loss. If you enjoy process-driven work but also value variety, fact-finding, and investigative tasks, you'll thrive in this position. We provide training, support, and the chance to be part of a collaborative, purpose-driven team.
Please email any of your enquiries to
Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen. Casual Loading *Please note for all Australian* based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
