APS Level 3

2 days ago

Canberra, ACT, Australia Australian Department of Health Full time $72,000 - $80,000 per year

  • APS Level 3 - Contact Centre - Senior Customer Service Officer (several positions)

  • APS Level 3

  • $72,336 - $80,179
  • Woden, ACT

Lead with Impact in a Frontline Customer Service Role.

As a Senior Customer Service Officer, you'll be at the forefront of delivering exceptional service to the community, health providers, and internal teams. This role offers the opportunity to:

  • Tackle complex enquiries and support escalations, becoming a trusted problem-solver for both customers and colleagues.
  • Mentor and guide team members through on-the-job training, daily task coordination, and quality assurance activities.
  • Drive service excellence by contributing to process improvements and supporting the use of evolving technologies.
  • Thrive in a dynamic environment where your communication, organisation, and adaptability are key to success.If you're ready to take the next step in your customer service career and lead by example in a supportive, fast-paced environment, this role offers both challenge and reward.

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