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APS Level 3
2 weeks ago
APS Level 3 - Contact Centre - Senior Customer Service Officer (several positions)
APS Level 3
- $72,336 - $80,179
- Woden, ACT
Lead with Impact in a Frontline Customer Service Role.
As a Senior Customer Service Officer, you'll be at the forefront of delivering exceptional service to the community, health providers, and internal teams. This role offers the opportunity to:
- Tackle complex enquiries and support escalations, becoming a trusted problem-solver for both customers and colleagues.
- Mentor and guide team members through on-the-job training, daily task coordination, and quality assurance activities.
- Drive service excellence by contributing to process improvements and supporting the use of evolving technologies.
- Thrive in a dynamic environment where your communication, organisation, and adaptability are key to success.If you're ready to take the next step in your customer service career and lead by example in a supportive, fast-paced environment, this role offers both challenge and reward.
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