Administrative Assistant

9 hours ago

Melbourne, Victoria, Australia ERICKSON IMMIGRATION GROUP Full time $60,000 - $80,000 per year

Job Details
Job Location:    Melbourne
Salary Range:    Undisclosed

Job Description

Administrative Assistant – Immigration Services (Australia)

Location: Australia (Remote)

Employment Type: Open to Full-Time or Part-Time, 5 days per week

Reports To: Senior Manager, Australia

About Us

Erickson Immigration Group (EIG), is a full-service, premium business immigration law firm headquartered in Arlington, Virginia, USA. We pride ourselves on a "Perfect Plus" customer experience through trust, honesty, transparency, and availability to our clients.

Position Summary

We are seeking a detail-oriented and proactive Administrative Assistant to support our legal and consulting teams in managing immigration casework and client communications. This role is ideal for someone with strong organisational skills, a process-driven mindset, and the ability to thrive in a fast-paced, high-volume environment.

Key Responsibilities

  • Maintain and update immigration case management systems (e.g., Litify or similar platforms) with accuracy and consistency.
  • Assist with administrative tasks including billing, reporting, data entry, and document management.
  • Create and manage electronic case files.
  • Conduct research on immigration laws, policies, and procedures.
  • Coordinate communication between clients, legal teams, and external vendors.
  • Manage high-volume email inboxes, including sorting, coding, and responding to non-legal correspondence.
  • Support case initiation, tracking, and closure processes.
  • Prepare and submit immigration-related documentation.
  • Monitor internal systems to ensure timely processing and adherence to service standards.
  • Assist in developing and refining internal processes to improve operational efficiency.
  • Collaborate with attorneys and coordinators across departments to ensure seamless case handling.

Qualifications & Skills

  • 2–3 years of experience in immigration, global mobility, legal administration, or project coordination.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); advanced Excel skills (pivot tables, VLOOKUP, charts) highly desirable.
  • Experience with web-based case management systems (e.g., Litify), SharePoint, and Google Workspace.
  • Strong written and verbal communication skills.
  • Exceptional attention to detail and organisational abilities.
  • Ability to manage competing priorities and meet deadlines in a dynamic environment.
  • Demonstrated initiative, flexibility, and a collaborative mindset.
  • Familiarity with Australian immigration processes and terminology is a plus.

Benefits

  • Be part of a dynamic and supportive team making a real impact in the lives of individuals and businesses.
  • Work in a fast-paced, professional environment with opportunities for growth and development.
  • Contribute to a company that values innovation, efficiency, and excellence in client service.
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