Continuous Improvement Analyst

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000 employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here

• Flexibility: Hybrid Work Model

• Your Future: Salary Continuance

• Work/Life Balance: Flexible Time Off

• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

• Training: Hands-On, Team-Customised, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

A Continuous Improvement (CI) Analyst partners with cross-functional teams to support process enhancements, document workflows and standard operating procedures (SOPs), and assist in staff training on updated practices. The role also involves monitoring the effectiveness of changes through key performance indicators (KPIs) and ensuring alignment with Australian industry standards and regulatory requirements.

• Analyse and document business processes to identify inefficiencies and improvement opportunities

• Use tools like Visio, Miro, and Excel to map processes and conduct root cause and gap analyses

• Recommend and support the implementation of improvements using Lean, Six Sigma, or Kaizen

• Collect and interpret data to track performance, build dashboards, and monitor KPIs

• Assist with developing SOPs, conducting testing, and ensuring changes align with policies and regulations

• Collaborate with stakeholders to gather insights, facilitate workshops, and ensure alignment

• Support communication, training, and change management efforts for process changes

• Coordinate and track continuous improvement projects, ensuring timelines and outcomes are met

• Ensure compliance with relevant Australian standards (e.g., WorkSafe, ISO)

• Promote a culture of innovation and continuous improvement by sharing best practices and supporting teams

What You Will Bring:

• Strong analytical and problem-solving skills

• Proficiency in process improvement methodologies such as Lean, Six Sigma, Kaizen, and Agile

• Skilled in process mapping (e.g., Visio) and root cause analysis techniques (e.g., 5 Whys, Fishbone Diagram)

• Experience using tools like Excel and Power BI for data analysis and performance reporting

• Effective communication and stakeholder management skills

• Ability to collaborate within cross-functional teams

• Solid project management skills, with knowledge of frameworks such as PRINCE2 and PMP

• Familiarity with change management models like ADKAR and Kotter's 8 Steps

• 2–5 years of experience in process improvement, data analysis, or operational excellence roles

• Industry experience in financial services, healthcare, logistics, consulting, or manufacturing is an advantage

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.