Windows Engineer

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of the team?

The Windows 11 Migration Engineer will play a key role in supporting the organisation's transition from Windows 10 to Windows 11. Working under the guidance of a Senior Engineer and Technical Lead, the successful candidate will execute migration tasks, provide first-level technical support, and ensure a seamless user experience. This role requires strong technical expertise, customer service skills, and familiarity with ITIL principles to effectively manage issues via an IT Service Management (ITSM) system

Your day at NTT

• Plan, execute, and support Windows 10 to Windows 11 migrations using Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune.
• Perform hands-on deployment, configuration, and troubleshooting of Windows 11 environments.
• Provide first-level triage for migration-related issues, escalating complex problems to the Senior Engineer or Technical Lead as needed.
• Engage with end-users to ensure a smooth migration process, delivering exceptional customer service and clear communication.
• Document all issues, resolutions, and migration activities in the ITSM system, adhering to ITIL principles.
• Collaborate with the Senior Engineer and Technical Lead to ensure alignment with project timelines and organisational standards.
• Conduct post-migration validation to ensure system functionality and user satisfaction.
• Assist in creating user guides and training materials to support end-user adoption of Windows 11

What would make you a good fit for this role?

• Demonstrated hands-on experience with Windows 10 to Windows 11 migrations.
• Proficiency in Microsoft SCCM and Microsoft Intune for deployment and management of Windows environments
• Strong troubleshooting skills for resolving migration-related issues
• Proven customer service acumen with the ability to communicate effectively with technical and non-technical stakeholders.
• Desirable Skills - Knowledge of Windows 11 features, security configurations, and best practices; Experience with end-user training or change management processes; Familiarity with Microsoft Endpoint Manager or other enterprise mobility solutions.

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Karen Aldrich. Please quote our job reference number

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.