Operations Engineer

5 days ago

Brisbane, Queensland, Australia Talent Full time $60,000 - $120,000 per year

Our customer is seeking an Operations Engineer to provide high quality technical and operational support for customer infrastructure and subscriber technologies / systems, and to provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring total customer satisfaction and compliance to contractual key performance indicators.

Key Responsibilities:

Primary responsibility for the overall technical operation and maintenance of systems and subsystems of the P25 system for QLD and QLD Government Wireless Network (GWN).

  • Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the P25 and associated Core systems and Remote Sites, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems.
  • Act as a technical escalation point for Network Operations Control Centre (NOCC) staff and Field Engineers requiring technical assistance.
  • Provide advice and support to our customers and internal stakeholders and be available (via phone and physically) to stakeholders and/or users requiring technical assistance.
  • Participate in regular on call roster for after-hours call out to resolve urgent system problems. The on call component will be a rotating roster shared with other engineers
  • Support after hours planned maintenance and system upgrade activities.
  • Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk tickets using incident/call tracking software.
  • Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution.
  • Produce and/or update "as-built" documentation for supported systems, as required.
  • Prepare and document standard operating procedures and protocols.
  • Ensure supported system installation and configuration is in accordance with documentation and Business Quality Installation Standards.

Desirable Skills:

  • Telecommunications, Land Mobile Radio (LMR)
  • Motorola P25 System Experience
  • Microsoft Windows Server and/or SQL certification
  • CompTIA Linux+
  • Cisco Certified Network Certification
  • Juniper Certification
  • ITIL Certification

12 month contract // Day Rates // Brisbane

Please click apply or call Dan Thomas on / email

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