WFA Post Placement Support Officer

Workforce Australia – Post Placement Support Officer

Locations – Traralgon, Vic (Travel across sites may be required for this role)

Contract Type: Full Time Permanent

About the opportunity:

As a Post Placement Support Officer (PPSO) you will contribute to the success of our program by coordinating and delivering support tailored to customer needs following placement into employment. Working closely with Employment Coaches and Employer Engagement Officers you will provide customers and employers with optimal solutions to sustainable employment outcomes. You will empower our customers, supporting them to sustain employment, building their independence and improving their wellbeing. It is an engaging, challenging and rewarding role.

Being a Post Placement Support Officer involves:

• Providing quality post placement support that establishes effective relationships with customers and employers from 12-weeks to 26-weeks of employment.
• Providing mentoring, guidance and high levels of support that can be supported through the Employment Fund.
• Being determined to ensure that every participant and their employer is provided with the most appropriate support to ensure sustainable employment outcomes.
• Liaising effectively with employers to understand their requirements and fostering an environment that creates open communication regarding a customer's progress.
• Being flexible to deliver quality post placement support to customers and employers within their work environment.
• Ensuring a thorough understanding of contractual and legislative requirements.
• Providing monthly forecasts of claims due for submission to support the region to meet their target.
• Identify any barriers that may impact upon ongoing employment and address them promptly.
• Gathering evidence and submitting claims through IT system to Central Claims Team

About You:

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You utilise your professionalism and finely-honed customer service skills when providing support to our customers.
• You are proficient in computer applications, including Windows and MS office suite.
• You understand and have the ability to work within a contractual compliant environment.
• You may have relevant tertiary qualifications or equivalent experience in Employment Services or sales/marketing industries.
• You hold a current drivers licence and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About us:

Workways Australia - we get people connected. We're a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year.
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

How to apply:

To apply for this position please click Apply Now to enter our online recruitment portal. Applications must include a resume and cover letter.

Applications close on 16 November, 2025 (or earlier if a suitable candidate is found)

If you have any questions regarding the role, please do not hesitate to reach out to us

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples

Workways Australia is committed to diversity and invites applications from people who have a disability, and people of culturally diverse backgrounds, including Aboriginal, South Sea and Torres Strait Island descent.

Please note that the successful applicant will be subject to a satisfactory Police check as a pre-condition of employment.

Workways Australia Limited ACN